Analyst - Customer Data Management

Date Posted:

2026-07-14

Country:

India

Location:

IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

Position Role Type:

Hybrid

Who We Are:

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

The Customer Data Analyst works within a multidisciplinary Customer Data team alongside analysts, specialists and manager-level professionals in quality assurance and transformation. In a structured, high-volume environment, you will analyze, validate, and maintain accurate and compliant customer data, contributing to operational excellence and 24/7 service continuity within established governance frameworks.

Responsibilities include:

Support operational goals and team objectives aligned with company strategy

Apply defined processes, controls, and standards to ensure accurate, complete, and compliant master data

Create, maintain, and update customer master data in line with governance rules and system requirements

Validate incoming data requests to ensure completeness, consistency, and compliance prior to system entry or updates

Identify and escalate issues requiring clarification or correction in accordance with defined processes

Perform data quality checks, basic audits, and reconciliations to support data consistency across systems

Actively participate in team activities, training sessions, and quality reviews to support knowledge sharing and capability development

Support continuous improvement by identifying recurring data issues and contributing to process and system enhancements

Expectations of the Role

Success in this role will be measured through:

Data quality accuracy and compliance

Timely processing of data creation and updates

Effectiveness in validating and processing incoming data requests

Adherence to governance standards and operating procedures

Accuracy in data validation, audits, and reconciliations

Timely escalation of data issues

Reduction in rework and data errors

Contribution to process improvement and efficiency

Qualifications You Must Have:

Bachelor’s degree with 0-2 years experience in Business, Information Management, Finance, or a related field·

Experience in a data administration, master data management (MDM), operations, or back-office support·

Experience with enterprise systems (e.g., SAP, CRM, or similar platforms)·

Strong understanding of data accuracy, integrity, and lifecycle management·

Exposure to data governance frameworks or controlled operational environments·

Ability to interpret and apply data standards, procedures, and business rules in a structured environment·

High attention to detail and accountability for data quality·

Ability to manage priorities in a fast-paced environment

Qualifications We Prefer:

Experience supporting global operations across multiple time zones

Exposure to quality, finance or compliance audit

Experience working in a 24/7 operational setting

Familiarity with Global Trade requirements

Knowledge of the Sarbanes-Oxley Act (SOX) controls and compliance requirements

Understanding of data protection and privacy regulations, including the General Data Protection Regulation (GDPR)

Awareness of cybersecurity principles related to data integrity and protection

Exposure to PowerBI

Shifts/Work Hours:·

Each analyst works five (5) consecutive days, followed by two (2) days off·

Shifts rotate to ensure fair distribution of working hours·

Our three (3) standard shifts:

Morning shift (e.g., 7:00-16:00 IST)

EST shift (e.g., 16:30-1:30 IST)

Night shift (e.g., 22:00-7:00 IST)

On-call support for urgent issues (limited but possible)

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.