Product Monitoring Analyst

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Team Overview

We are seeking a proactive and detail-oriented Product Monitoring Analyst to join our team. This role is critical in ensuring the health, performance, and reliability of our products and services. The successful candidate plays a pivotal part in ensuring product quality, enabling proactive issue detection, conduct in-depth analysis of monitoring data, and contribute to the continuous improvement of our monitoring and alerting capabilities

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Key Responsibilities

Alert First-Responder: Act as the initial point of contact for system alerts, ensuring timely triage and escalation where necessary.

Monitoring & Trend Analysis: Track and analyse product monitoring metrics and historical trends to identify patterns, anomalies, and opportunities for improvement.

Tooling & Dashboards: Utilise monitoring tooling (such as OpenTelemetry) and other observability tools to build and interpret dashboards that provide actionable insights.

Exception Investigation: Investigate exceptions and outliers in monitoring data to determine root causes and recommend corrective actions.

Automation: Develop and maintain automated tests and alerts to enhance monitoring coverage and reduce manual effort.

Impact Analysis: Conduct initial and full impact assessments for potential issues, including root cause analysis and documentation of findings.

Ad Hoc Analysis: Provide analytical support for online product-related issues, monitoring, testing and other business-critical queries as needed.

Required Knowledge And Experiences

Skills & Experience Essential:

Experience with monitoring tools and observability platforms (e.g. OpenTelemetry, Grafana).

Strong analytical and problem-solving skills.

Ability to interpret complex data and translate it into actionable insights.

Experience with automated alerting and test frameworks.

Excellent communication and collaboration skills.

Desirable:

Familiarity with issue management processes and tools.

Experience in a data product or technology environment.

Knowledge of scripting or programming for automation (e.g. Python, R).

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good , which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development - while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Sr Analyst, Data Design and Analysis