Consumer Panels Manager

Details

Reference number

471744

Salary

£37,578

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

CCFW - Operational Research

Type of role

Customer Insight

Working pattern

Full-time

Number of jobs available

1

Contents

Location

About the job

Benefits

Things you need to know

Apply and further information

Location

Birmingham, West Midlands (England), B2 4BH

About the job

Job summary

Reporting to the Senior Consumer Panels Lead, you will be part of a small team responsible for leading the delivery of CCW’s Consumer Panels programme. This is a complex, high-profile programme with multiple, often conflicting deadlines and limited flexibility to move published outputs.

Job description

THE ROLE

As Consumer Panels Manager, you will be responsible for the day-to-day decisions that ensure panels are managed efficiently and deliver meaningful results. The role involves developing and quality-checking research outputs and reports that are published online and subject to external scrutiny, and regular communication with water companies, CCW colleagues, the CCW Board and an external research agency.

A key responsibility is championing the voice of around 900 consumers recruited to the panel communities (one panel per water company), ensuring consumer views are heard and considered in business decision-making.

Key responsibilities:

Manage the relationship with the external research agency, providing day-to-day direction to ensure delivery aligns with CCW objectives and meets stakeholder needs

Make operational decisions on research approach, design, direction and progress of panels work

Develop and quality-check materials and reports to a standard suitable for online publication and external scrutiny

Identify best practice across panels and make practical recommendations to improve delivery and processes

Develop feedback, reports and updates for Government, Ofwat and CCW’s website on panels activity and impact

Person specification

THE CANDIDATE

Essential Skills & Experience:

Educated to degree level (or equivalent)

Project management experience

Recent experience working in customer research, using a range of research techniques

Ability to make complex information accessible to a lay audience

Knowledge of the water industry and/or utility regulation

Willingness to travel UK wide

Benefits

Alongside your salary of £37,578, Consumer Council for Water contributes £10,886 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Benefits

Hybrid working policy - 8 days per month office‑based; remainder from home (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance)

25 days annual leave plus 10½ days public and privilege holidays

Flexi time is available, with the ability to accrue and take time off in lieu throughout the year

Generous Civil Service Pension

Health & Fitness allowance

Paid allowance days for voluntary work

Wellbeing Hour once a month

Onsite coffee shop

Free eye test every 2 years and annual flu jab

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

To be considered for this role, please click on the link provided.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals

nationals of the Republic of Ireland

nationals of Commonwealth countries who have the right to work in the UK

nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)

nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)

individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Gi Group

Email : CCW.UK@gigroup.com

Recruitment team

Email : CCW.UK@gigroup.com