Key Account Manager

No Relocation Assistance Offered

Job Number #174955 - Madrid, Madrid, Community of, Spain

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values - Caring, Inclusive, and Courageous - we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

We are looking for a Key Account Manager who will be responsible to ensure execution (internally and externally) with our key customers to achieve 5Ps strategies for each of our brands/categories, maintaining a long term relationship with them and maximizing sales opportunities.

Builds relations with key customers/stakeholders.

Support the area for achieving the Company’s goals in terms of sales and distribution for the key customers.

Support the development of annual business plans for all key customers according to the Company Strategy, to drive profitably, increase sales, volumes, distribution and market share.

Provides deep analysis of performance trends and monitors KPIs in order to define and implement effective action plans to improve performance.

Understands customer’s needs to recommend business solutions

Provides coverage of stores to understand business dynamics

Principal Duties and Responsibilities

Support and implement Customer Strategic Commercial Plan to achieve Financial and 5Ps Objectives by Customer.

Partner with Re Marketing to tailor 5Ps Category Commercial Plan by Customer/Store format.

Complete account specific promotion & tactical analysis to identify opportunities to optimize trade spending.

Develop Pricing & Promotion plan in alignment with brand strategies.

Coordinate specific events activations.

Support the sales team to deliver sales targets within spending guidelines and alignment with brand strategy.

Support the sales team to control promotional and customer investment.

Create / Update Monthly / Quarterly reports to measure account performance .

Identify Risks & Opportunities

Support the sales team in business review preparation

Support the sales team in ROI / post-game evaluations for account specific initiatives. Liaise with Retail Marketing and Finance to incorporate consumption & financial elements.

Support and manage commercial communication to support supply chain.

Develop/Maintain Demand Forecast (CBP) & Ensure Forecasting Accuracy.

Enter Customer Plan into Atlas.

Participate in Monthly CBP Discipline to review plans .

Communicate big hits to the Supply Chain team.

In depth knowledge of Customer and its performance in the marketplace.

Customer Intelligence

Clear understanding of Customer 5P Strategies, policies & procedures, requirements and future direction .

Develop relationships across the merchandising department of Customer Organization .

Superior customer intelligence to know how to get things done at store level and ensure excellence in execution.

Complete frequent store visits to identify opportunities to drive brand / category sales.

Customer Market Performance

Able to efficiently use available Category Management tools (eg. Nielsen, Homescan, Customer Sell out data, specific database,…) and CBP to understand consumption and shipment data to identify brand/category performance trends and opportunities.

In depth knowledge of Customer and its performance in the marketplace.

Collaborate with In Store coordinator, Retail Marketing team and CD Financial Manager to identify business building opportunities.

Partner with In Store Execution Team to coordinate information and monitor activities at store level - Monthly meetings .

Identify learnings & methods to improve execution.

This is not an exhaustive list of duties or functions.

Education/ Experience Requirements

3+ years of experience in a commercial roles (category management /consumer marketing / customer development/ trade marketing)

Fluent Spanish level

Advanced English Level

Valid driver´s license

Nielsen data management & reports (Scantrack, homepanel, trade panel…) , Microsoft Office Tools (Excel, power point) and Google Tools (google sheets & google slides) knowledge & desirable management of tools like SAP.

Salary Range: 43000 € - 50000 € gross per month. The salary range for this role is shared as a helpful guide. The final offer will be tailored based on your experience, skills, qualifications, and our internal equity principles. As the candidates move through the recruitment process, more information will be provided about our comprehensive Total Rewards package, including benefits and additional programs.

Our Commitment to Inclusion

Our journey begins with our people - developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

#LI-Hybrid