Key Account Manager – Offshore Operations & Service (m/w/d)

Vacancy Name

Key Account Manager – Offshore Operations & Service (m/w/d)

Vacancy No

VN4063

Operating Company

MENCK Group

Advert

Menck, Acteon’s Marine Foundations business line, engineers marine foundation installation solutions to support and fast-track your offshore project ambitions. Backed by decades of experience and a consultative, solutions-oriented mindset, we optimise designs to minimise safety, environmental and commercial risks while safeguarding and delivering project execution efficiencies and uptime. Our expert, data-driven insights and unrivalled technology can shape project critical decisions and accelerate your journey to project success.

Ready to take ownership?

Join Menck as Key Account Manager – Offshore Operations & Service (m/w/d) and help shape long-term service partnerships for complex offshore projects. You help customers get the best possible performance, availability and lifecycle value from Menck products - while ensuring that service delivery, commercial commitments, QHSE and compliance expectations are fully aligned.

You act as the link between customer needs and Menck’s internal capabilities. You bring structure into complex requirements, coordinate the right experts and turn operational challenges into clear actions, reliable service programmes and long-term customer confidence.

Duties & Main Responsibilities

You advise customers using Menck products throughout the entire project lifecycle - from planning to completion - and translate customer requirements into concrete actions, deliverables and service solutions.

You develop, implement and manage customer-specific product-service programmes to ensure operational readiness, high availability and the longest possible asset lifecycle.

You act as the primary point of contact for strategic customers and take ownership of the customer interface across commercial, operational and service-related topics.

You coordinate internal processes and ensure smooth collaboration between customers and internal stakeholders such as Operations, Service Delivery, Engineering, Sales, Finance, Material Management, QHSE and Compliance.

You make sound decisions in critical commercial or operational situations and ensure that customer commitments, project priorities and internal capabilities remain aligned.

You manage and monitor performance, schedules, budgets, risks and service obligations, ensuring that agreed deliverables are understood, tracked and achieved.

You contribute to estimating, scheduling, budgeting and cost-efficiency initiatives related to service execution, lifecycle support and customer-specific programmes.

You support service execution and asset lifecycle management by identifying improvement opportunities, lessons learned and measures to enhance Menck’s service offering.

You strengthen compliance, QHSE and audit-readiness across all relevant customer-facing and operational processes.

You build trusted, long-term customer relationships and help shape how Menck develops its products, services and lifecycle support for future offshore projects.

Requirements

Degree in mechanical engineering, electrical engineering or a comparable technical qualification, combined with strong commercial understanding.

Several years of relevant experience in Operations and Service, ideally within the offshore, marine, wind, heavy equipment or industrial service environment.

Proven experience in a comparable customer-facing role with direct responsibility for key customers, service accounts or complex project stakeholders.

Experience in estimating, scheduling, budgeting, cost efficiency and managing performance or schedule commitments is advantageous.

Good understanding of service execution, asset lifecycle management, material management, QHSE and compliance requirements is advantageous.

Strong communication skills and the ability to build trust with customers, internal experts and global stakeholders.

Analytical mindset, structured working style and confidence in managing several priorities, interfaces and decision paths in parallel.

Ability to influence without direct disciplinary leadership responsibility and to align teams across functions and locations.

Fluent written and spoken English; German or other European languages are a plus.

Willingness to travel regularly within Europe for customer meetings, operational alignment, project reviews and internal meet & greet sessions.

What we offer

Flexible working hours and the possibility of mobile working

Discounted membership to a fitness/wellness club

Employee Assistance Program (EAP) with independent and confidential counseling for personal and professional issues

Subsidies for travel allowances and meals

JobRad

VWL

Company pension scheme

Free drinks and fruit

And much more

Applicants who are applying for this position and would like to add a cover letter to their application are asked to upload their cover letter and CV in one document. Unfortunately, our system only allows you to upload one document.

Location

Kaltenkirchen

Work Country

NL or GER