Global Support Analyst

Who We Are

Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

What You Will Do

The role of the Global Support Analyst is to Support our Internal Clients - Resources, Suppliers, Client Managers with their inquiries over Phone, Chat and E-mail. This position supports the success by adding a value in servicing our clients. This is an exciting career opportunity for someone who values advancement, growth, and high-quality work. This Global Support Analyst position requires responsibility for end user support to proprietary applications and systems.

Provide support to internal and external users via phone, email, and chat.Create, update, and actively manage support tickets through to resolution.Identify opportunities to streamline business operations and recommend process improvements.Mentor and train new Global Support team members.

Sense of urgency and ability to escalate system outages to Global Support Management

Must Maintain Confidential Information and Follow Procedures for Work processing

Adherence to schedules due to live support environment

Reception tasks like welcoming visitors, receive packages and taking phone calls

What You Will Need

Excellent English and Dutch communication skills (Written & Verbal)

Strong user-facing, customer service, communication

Demonstrates a high level of professionalism and strong work ethic

Good problem-solving, troubleshooting, and analytical skills

Proficient with Microsoft Office – Excel, Word, Outlook and Internet

What Magnit Will Offer You

At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You’ll work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! Magnit will offer you a competitive benefits package.

If this role isn’t for you

Stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit

To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.