Receptionist in France

Position Overview

As a Reception Agent, you play a key role in the customer journey, ensuring a warm welcome, smooth check-in/check-out process, and an excellent guest experience from arrival to departure. You are also responsible for supporting internal and external communication on site, maintaining a high standard of service in line with HOMAIR’s quality commitment.

Key Responsibilities

Customer Service & Guest Relations

Greet guests upon arrival with a smile and a professional, welcoming attitude

Assist with check-ins and check-outs, including performing incoming and outgoing EDLs (inventory checks)

Ensure accurate entry of customer data into RESALYS (contact details, booking info, etc.)

Handle stay-related payments and promote ancillary sales

Provide guests with information on local tourism, medical services, and other practical needs

Respond to inquiries via phone, email, or in-person, and forward messages as required

Support guests in resolving minor issues and direct concerns to relevant departments (maintenance, housekeeping, etc.)

Administrative & Operational Tasks

Maintain accurate and timely records of customer complaints, feedback, and requests

Ensure the reception area is clean, organized, and welcoming at all times

Assist in promoting the campsite and HOMAIR services through a positive, customer-focused attitude

Complete daily work time tracking and any other internal documentation

Monitor cash handling and ensure the cash register is accurate at the end of each shift

Uphold and follow all internal regulations and procedures set by the Reception Manager

Required Skills & Qualities

Strong communication and interpersonal skills

Well-presented, polite, and guest-oriented

Versatility, adaptability, and ability to follow instructions

Reliable, organised, discreet, and autonomous

Team spirit and a kind, helpful attitude

Good stress management, especially during peak season

Proficient with IT tools and booking software (knowledge of RESALYS is a plus)

Fluency in English and Dutch, good working knowledge of one or more foreign languages (French, German, etc.) is a plus.

Working Environment

Interaction with internal staff across departments and external clients, owners, and service providers

Varied shifts including weekends, holidays, and high season

Position based at a HOMAIR campsite in France

Performance Indicators

Guest satisfaction, particularly reception-related Olakala score

Accuracy and efficiency in check-in/check-out processes

Quality of communication and responsiveness

Proper use of reservation systems and adherence to company procedures

A word from the recruiter

ECG means values, a unique professional experience, and the chance to evolve in a multicultural environment, in places that will make you dream and are already making our customers dream. Your best job, their best vacation!