SMB Account Specialist (Fixed Term)

About us

splose is the AI-powered practice management platform powering better health care. Trusted by over 25,000+ Allied Health professionals around the world, splose is purpose-built to free clinicians from admin and let them focus on what matters most - helping people. Backed by leading VC funds EVP, Spectrum Equity, and Athletic Ventures we have recently announced a record-breaking $46M Series A raise - the largest Series A of any South Australian SaaS company ever. We’re growing fast and investing in our product, our people, and our global growth.

About the role

Hundreds of practices start a splose trial every month. Your role is to make sure the right ones become customers.

You'll be the first human they speak to. You'll call new trialists, understand their practice, help them see how splose fits, and get them across the line - whether that's a quick setup chat, a proper demo, or handing larger opportunities to our AE team.

This isn't cold calling. Everyone you speak to has raised their hand. Your job is to be genuinely helpful, fast, and consultative - practitioners can smell a pushy sales rep a mile away, and that's not us.

This is a 6 month fixed term role with potential to extend.

What you'll do

Call and qualify new trial signups (1-4 practitioners only) within hours

Run discovery conversations to understand practice size, discipline, current software and what's driving the switch

Help smaller practices convert directly - answer questions, remove blockers, guide setup

Book demos and hand off qualified multi-practitioner (5+) and enterprise opportunities to Account Executives

Follow up trialists through their trial with well-timed, useful touchpoints (not spam)

Keep the CRM clean and accurate so the whole growth team can trust the data

Feed what you're hearing back to product and marketing - objections, feature gaps, competitor mentions

Hit monthly targets on contact rate, qualified opportunities and trial-to-paid conversion

Who you are

SDR Experience, inbound sales, customer success or similar customer-facing role (SaaS a bonus, not a must)

Great on the phone - warm, curious, and comfortable making 30+ calls a day

A genuine listener who asks good questions before pitching anything

Organised and self-directed - you manage your own pipeline without being chased

Resilient and coachable - you want feedback and you act on it

Bonus: experience in or around allied health, NDIS or healthcare software

Next Steps:

Only shortlisted candidates will be contacted for an initial screening call by our internal TA team.

**We are not accepting recruitment agency submissions for this role.