Partnerships Manager

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

Impact

Community

Growth

Excellence

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.

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To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

️ Recruitment Fraud Notice

Dialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond - report it to jobs@dialogue.co and verify the role on our official careers page.

Your role as Partnerships Manager

The Partnerships Manager is a quota-carrying, hybrid hunter and account growth role responsible for both expanding Dialogue’s existing partner portfolio and bringing new strategic partners into the ecosystem. This role will drive net new ARR through targeted outbound prospecting and disciplined business development, while also deepening engagement, retention, and expansion revenue across a portfolio of insurance carriers and specialty partners, with a particular focus on global partnerships.

Given the complexity of enterprise and carrier relationships, sales cycles are often extended and require a highly consultative, relationship-led approach. Success in this role depends on balancing a strong hunter mindset with the ability to build trust, navigate multi-stakeholder environments, and sustain momentum over longer deal horizons.

This role combines a true sales mentality with the strategic discipline required to manage long-term enterprise relationships. The Partnerships Manager will own pipeline generation, manage end-to-end deal cycles, and act as the day-to-day owner of strategic partner accounts post-signing.

What you'll be doing

Land new partners (New ARR)

Identify, prospect, and close new carrier and specialty partner opportunities across Canadian and international markets

Build and execute outbound prospecting strategies across multiple channels, including email, LinkedIn, events, referrals, and warm introductions

Lead the full sales cycle from initial discovery through to negotiation and signed agreement

Maintain accurate pipeline management and forecasting in Salesforce, ensuring weekly updates against quota

Partner with Marketing, Product, and Legal to support complex enterprise deal execution

Represent the company at industry events, conferences, and partner forums to generate new business opportunities

Grow existing partnerships (Expansion ARR)

Own and manage relationships within an assigned portfolio of carrier and specialty partners

Identify and close cross-sell, upsell, and co-sell opportunities within existing accounts

Lead Quarterly Business Reviews (QBRs) to review performance, align on priorities, and identify growth opportunities

Develop joint go-to-market plans with strategic partners and ensure execution against shared objectives

Monitor partner health and proactively manage retention risk

Lead strategy and performance reviews

Prepare and present Quarterly Partner Strategy Reviews (PSRs) for leadership

Maintain clear account plans, partner intelligence, and key updates in Salesforce and Notion

Contribute to the improvement of reporting tools, dashboards, and analytics for better visibility into partner performance

Cross-functional collaboration

Work closely with Sales, Strategy, Product, and Operations to maximize partner value and support execution

Support RFP/RFI responses, partner expansion initiatives, and data integrity projects

Bring partner and market feedback to Product to inform roadmap decisions

How success is measured :

This is a quota-carrying role. Performance is evaluated based on:

New ARR generated from net-new partners

Expansion ARR from existing partners

Pipeline coverage and forecast accuracy

Partner retention and satisfaction

CRM hygiene and reporting discipline

We'd love to hear from you if you have

5+ years of experience in partnerships, enterprise SaaS sales, business development, or strategic account management, with demonstrated quota attainment

A proven track record of sourcing and closing new business in complex, multi-stakeholder environments

Experience managing global or international partners (a strong asset)

Knowledge of the Canadian or global group benefits and employee wellbeing space (CEBS certification is a bonus)

Strong outbound and prospecting skills, with comfort building pipeline from scratch

Excellent commercial instincts and negotiation skills, with the ability to structure mutually beneficial deals

Strong communication and executive presence, with the ability to engage and influence senior stakeholders

Proficiency in Salesforce; experience with Salesloft, LinkedIn Sales Navigator, or similar tools is an asset

Familiarity with sales methodologies such as MEDDICC, Challenger, or SPIN is an asset

A proactive, structured, and strategic mindset with a strong bias for action

Fluency in English; French or additional languages are an asset

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

Access to the Dialogue app and virtual mental health support for you and your family

Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement

4 weeks vacation, 9 wellness days, and 1 volunteer day

Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles

Work abroad up to 4 weeks/year

Incentive plans, referral bonuses & RRSP matching

Learning via Coursera, external training budget & mentorship

Optional parental leave top-up