Field Account Manager – Midlands

Business Area

Reference

NVR03334

Contract Type

Full Time

Location

Birmingham

Closing Date

29-07-2026

This is the job

Job Title: Field Account Manager

Location: Birmingham/Midlands – Field Based

Employment Type: Permanent

Hours: Monday-Friday 9am-5pm

Salary: Competitive + Commission + Vehicle

Think the AA is just about roadside assistance? Think again!

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team.

Ready to join us?

In this role, you’ll be responsible for retaining and growing a portfolio of around 300 AA Cars dealer accounts across the South East. You’ll build strong, long‑lasting relationships with dealerships, staying proactive in your approach to keep them engaged and supported.

Your focus will be on maximising revenue from existing partners through thoughtful upselling and cross‑selling, ensuring each dealer sees clear value from our products and services. You’ll work closely with teams across AA Cars to deliver compelling, innovative solutions that demonstrate real return on investment and strengthen our dealer partnerships.

What will I be doing?

Retaining dealer accounts in line with monthly targets and ensuring long‑term partnership success.

Delivering exceptional customer service to strengthen relationships and enhance dealer satisfaction.

Presenting AA Cars products and identifying opportunities to upsell, supporting achievement of monthly Average Transaction Value targets.

Driving Vehicle Inspection sales across your dealer base to meet annual growth objectives.

Collaborating with internal teams, including Sales, Customer Service, Vehicle Inspection and Mediation, to support wider business goals.

Demonstrating AA behaviours consistently to represent the brand professionally and positively.

Reducing dealer attrition through active engagement, support and problem‑solving.

Maintaining agreed service levels and high satisfaction scores across your portfolio.

Growing dealer performance by increasing ATV, expanding revenue streams and driving B2B inspection opportunities.

Managing risk effectively to protect both the AA and dealer partners.

What do I need?

Strong relationship‑management skills, with the ability to build and sustain long‑term dealer partnerships.

Proven sales and negotiation experience, confidently identifying opportunities, upselling and closing deals.

Excellent verbal and written communication skills for clear and persuasive interactions.

A strong customer focus, with a commitment to delivering outstanding service.

Good analytical ability to interpret data, spot trends and identify growth opportunities.

A proactive approach to problem‑solving and effective risk management.

Strong time‑management and organisational skills to oversee multiple accounts and priorities.

Ability to work collaboratively with colleagues across different teams.

Flexibility and adaptability to thrive in a fast‑paced, evolving environment.

A full UK driving licence.

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

24 days annual leave plus bank holidays

Worksave pension scheme

Free AA breakdown membership from Day 1 plus 50% discount for family and friends

Discounts on AA products including car and home insurance

Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more

Company funded life assurance

Diverse learning and development opportunities to support you to progress in your career

Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.