Online Business Trading Manager 6 Month FTC

Croydon, United Kingdom

Full Time

Head-Office

Fixed Term Contract

£ Competitive

About the Role

Step Into Something Amazing at Superdrug Head Office!

Location: East Croydon

Working Hours: 37.5 hours

Working Pattern: 3 days in office

Salary: Competitive

Career Band: Band 7

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Role Purpose

You will report to the Senior Ecom Trading Manager and will be responsible for managing healthcare categories online, landing a compelling strategy through driving sales and improving conversion on Superdrug.com.

Here's the exciting bit… A day includes:

Monitor sales, identifying improvement opportunities and propose actions to increase sales. Create event plan in-line with company deadlines ensuring that commercial offers are right for online and customers.

Leverage sales data, customer insights, marketshare and competitor analysis to create a compelling ecommerce strategy.

Collaborate with buying & supply chain to identify trending and high-demand products.

Coordinate and work closely with category coordinator on the creation of detailed product content, including descriptions, images, and specifications.

Working with category coordinator ensure accurate, detailed product content (descriptions, images, specifications) across all platforms.

Have an understanding of site merchandising aligned with stock movements, product performance, analytics, and trends. Drive initiatives to improve user journeys, increase AOV, and optimise promotional activities.

Manage the ecom trading calendar and propose/coordinate promotions, pricing strategies, and upselling initiatives to increase sales and average order value (AOV).

Work with UX team to enhance site usability and navigation to improve user experience and conversion rates.

Monitor competitor performance and stay informed on industry trends for continuous optimisation.

Be knowledgeable in all products, ranges, monitoring competitor performance and industry trends to inform strategies.

Input into the Ecommerce development roadmap at category level so maximise customer experience.

Work closely with cross-functional teams to deliver seamless end-to-end ecommerce processes.

Contribute to the annual ecommerce category budget sessions and land new initiatives to grow sales.

Here's whats in it for you:

33 days holiday rising to 38 days with length of service (inclusive of bank holidays)

2 staff discount codes for yourself and a family member or friend

30% discount on Superdrug Own Brand Products both in store and online

Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station

Company pension matching and bonus

We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it

Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK

We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!

Unrivalled Learning and Development programmes

Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support

Come and be part of something special!

For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/

Why Work With Us?

Superdrug, where we embrace exciting challenges that make a real difference. We provide a supportive environment where your innovative ideas and proactive spirit are not just welcomed but celebrated. Where you can be you! Are you ready to make your mark with us?

Avivia Digicare

Workplace+ You and your family will get access to an app that gives you free healthcare services like Digital GP, mental health consultations and an annual health check!

Holiday

You’ll receive up to 25 days of holiday, with the option to buy or sell days each year. Your holiday entitlement increases with your length of service - rising to 28 days after 3 years and up to 30 days after 5 years. Head office employees also enjoy 8 UK bank holidays each year.

Stream

The Stream app allows you to track how much money you’re earning throughout the month and take up to 40% of it ahead of pay day, giving you more pay flexibility. You will also have access to lots of discounts, a financial coach and a competitive saving pot.

Benefits

You can earn up to 30% bonus with March pay, get annual salary reviews in January, receive up to 7% pension contributions, and opt into company-paid private medical insurance, plus many more benefits. Check out your department page for more!

Amazing Team

Superdrug is a place for everyone. We respect every voice and celebrate individuality. Enjoy team incentives and fun! If you’re passionate and resilient, Superdrug is the place for you!

Team Member Discount

Enjoy perks like 30% off on Superdrug Own Brand products and 10% off on other brands. This includes our Superdrug Health Clinics and Superdrug Online Doctor! We also have friends and family events, where we increase your discount and allow you to share it!

Fantastic Fun

Work at Superdrug is not just work, it’s a fun-filled journey. We create a vibrant atmosphere filled with positivity. Every day brings new opportunities to learn, grow, and make a difference in the lives of our customers and colleagues.

Inspiring Futures

Superdrug is dedicated to inspiring careers We offer a variety of learning opportunities, including bespoke training programs that equip employees with the skills necessary to advance and transition into different roles.

Journey to Joining Our Amazing Team

1

1. Submit Your Application

Apply online with your CV, highlighting how your skills align with the role at Superdrug.

2

2. Initial Screening

Our recruitment team will review your application and contact you if it matches our requirements to confirm you are comfortable with the core details of the role and to get to know you better!

3

3. First Interview

If selected, you will be invited to a competency-based interview with the line manager via teams.

4

4. Second Interview

If further selected, you will attend a face-to-face interview at our Head Office. Depending on the role, you may be asked to prepare a presentation or complete a task for technical positions. You will be informed in advance if this is required.

5

5. Offer & Contract

Upon a successful application, you will receive a job offer and contract outlining the specifics of your role, salary, and benefits. Once accepted, we will initiate the onboarding process to collect all necessary details from you.

6

6. Onboarding

After completing your onboarding, your line manager will contact you to extend a welcome and address any questions you may have to ease first-day nerves. You will then be provided with a comprehensive induction plan designed to ensure your success.