Supervisor, Operations

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Supervisor, Operations at RXO, you will be responsible for overseeing daily operations and supplier performance. You’ll also ensure that all transportation, communication and customer service issues and requests are resolved in a manner that meets or exceed the customer's expectations.

What your day-to-day will look like:

Handle Load Planners who are responsible for building routes, updating tracking information, and dispatching fleet drivers, as well as dockworkers who load/unload and stage freight

Investigate and resolve internal issues that impact job performance, employee morale and customer satisfaction, as well as issues submitted by customers, suppliers, or clients

Practice continuous improvement by

Schedule daily workload based on input from customer, dispute requests from suppliers, PRRs and warning letters

Monitor and prioritize weekly disputes and escalation requests from customer and supplier; compile supplier dispute data and chart supplier on-time shipping performance

Track and document delivery performance; update and maintain organized files on all shipping documents and analyze root cause reasons for poor shipping performance

Handle supervisory responsibilities, including hiring, training, performance appraisal, discipline and conflict resolution.

Maintain a safe work environment that is free from harassment, drugs and workplace violence; promptly document and report all issues, concerns and incidents to management

At a minimum, you’ll need:

5 years of experience in transportation or logistics

It’d be great if you also have:

Bachelor’s degree in a related field

Experience working with a Transportation Management Systems (TMS), preferably Oracle Transportation Management

Experience with process improvement initiatives

Solid leadership and collaboration skills with the ability to effectively supervise, coach and influence employees

A willingness to work cross-functionally on multiple accounts

Excellent verbal and written communication skills, including presenting clean, organized and thorough information and data appropriate for intended audience

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Pre-tax accounts to help streamline eligible expenses

Company-paid disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development Programs

Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step