Sr. Analyst Customer Services SA (Fluent Portuguese)

About Ingredion:

Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you have experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you are just starting your career or bringing years of experience, there is a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.

Location: Guadalajara

Workplace type: Hybrid

I

Review and manage various processes for the South American business (Colombia, Brazil, Peru, Ecuador)

Invoice adjustments (Credit/Debit/Return)

Update master data (Customer/Product)

Sample requests

Financial Documentation

Customer complaints

Audit support

IT testing

Act as a communication channel between the Customer Service function and the rest of the operation at Ingredion

Make requests to other areas of the business to ensure the previous activities are completed correctly.

Address urgent requests to prioritize work

Generate reports and analyze information related to the position.

Work together with local Customer Service areas to maintain process efficiency and quality.

Recommend and support the implementation of organizational initiatives and continuous improvement.

Participate in group problem-solving and team activities.

Qualified candidates will have:

Education and experience:

Bachelor’s degree or equivalent in a related field (e.g., Business, Engineering, etc.).

Experience working in a Customer Service area

Technical Skills:

Basic knowledge in Microsoft Office required

SAP and Salesforce experience preferred.

Soft Skills and Attitude:

Service Orientation: A customer-centric mindset and willingness to assist clients effectively.

Teamwork: Ability to collaborate with colleagues and contribute to team goals.

Adaptability: Willingness to embrace change and learn new processes.

Problem-Solving: A proactive approach to identifying and resolving issues.

Language Proficiency:

Advanced or native-level proficiency in Portuguese is required.

Proficiency in written and spoken English desirable.

Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.

Relocation Available:

No