Sales and Customer Care Intern

Job Summary

Are you ready to take your skills to the next level and make a real impact?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design.

The role is based in Tlalnepantla on hybrid role. Be part of a team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

Support the Account Manager with daily administrative and operational activities.

Follow up on customer emails and requests, ensuring timely and accurate responses.

Coordinate and track sample shipments with internal teams.

Maintain ongoing communication with customers to address inquiries and provide updates.

Manage and follow up on commercial and administrative documentation.

Update databases, reports, and tracking tools to ensure information accuracy.

Coordinate activities across multiple internal departments to meet customer expectations.

Proactively identify and follow up on open actions to ensure timely resolution.

Contribute to delivering an exceptional customer experience and high service standards.

What Makes You the Right Fit

Bachelor’s degree in Business Administration, Marketing, International Business, or a related field.

Previous experience in customer service, sales support, account coordination, or administrative roles.

Intermediate English proficiency, both written and verbal.

Strong knowledge of Microsoft Office applications, particularly Excel and Outlook.

Excellent organizational skills and strong attention to detail.

Ability to manage multiple priorities in a fast-paced environment.

Strong communication and customer service skills.

High level of accountability and follow-through.

Ability to work effectively in a collaborative team environment.

How Would You Stand Out?

Experience supporting commercial, sales, or account management teams.

Proactive mindset with strong problem-solving abilities.

Strong learning agility and adaptability in a dynamic environment.

Why Choose Us?

Hybrid work model.

Professional development and learning opportunities.

Exposure to a global and multicultural environment.

Collaboration with cross-functional teams.

Inclusive and people-centered culture.

Opportunity to grow within a world-leading innovation company.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more