GBS - OTC Cross Functional Manager - Portuguese

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Our Finance team is not just another department; we're strategic partners and catalysts for change, who use our expertise to drive sustainable growth and create and protect value for Reckitt. With a strong emphasis on cross-functional collaboration and partnership, our inclusive, diverse and energised team breaks down traditional barriers, enabling you to thrive in a dynamic environment where you and your ideas matter. From leveraging insights and analysis to make data-driven decisions - to spearheading sustainable business practices that contribute to consistent and reliable business growth - we are unwaveringly passionate about making a meaningful impact, and always doing the right thing.

About the role

We're searching for a Senior Analyst with a flair for financial detail and a knack for nifty number-crunching. At Reckitt, you are more than just a financial analyst – you're a trusted navigator in the vast sea of numbers, guiding our business with precision through financial analysis and data scrutiny. If delving into trends, building reports, and forming strategic recommendations suits your skillset, then chart your course with us. Play a pivotal role in our continuous cruise toward innovation and excellence.

Your responsibilities

Lead the day to day governance and execution of dispute, deduction, and trade spend management processes, ensuring compliance with policies, Delegation of Authority threshold adherence, and documentation standards.

Oversee the investigation, categorization, and resolution of customer disputes and deductions, applying standardized reason codes and ensuring timely closure in ERP/OTC systems of record.

Manage the validation and settlement of trade promotion and rebate claims, including accruals, credit/debit note issuance, and audit-ready support.

Monitor SLAs and KPIs (e.g., claim cycle time, accrual accuracy, aged claims, recovery/write-off rates), driving performance across captive and outsourced teams.

Collaborate with Sales, Customer Service, Supply Chain, and Finance to validate claim evidence, resolve escalations, and implement root-cause fixes that minimize recurrence.

Drive automation and standardization in SAP and High Radius, enhancing rule-based matching, worklist logic, and reporting capabilities.

Publish dashboards and performance packs, quantifying benefits from process improvements and course-correcting as needed.

Monitor deduction and trade spend aging, proactively recover invalid claims, and ensure accurate financial records and audit readiness.

Champion continuous improvement initiatives, contributing to policy clarifications, SOP enhancements, and automation ideas that reduce backlog and improve service quality

The experience we're looking for

5–7 years of experience in OTC, trade spend, deduction management, or related operations within a shared services or process-driven organization

Hands-on expertise with ERP and trade tools, e.g., SAP and High Radius, including claim validation, accruals, and settlements

Proven ability to lead teams and manage SLAs/KPIs at scale, with a track record of reducing aged claims and leakage through policy and process improvements

Strong accrual accounting and controls knowledge, including month-end true ups, audit-ready documentation, and compliant credit/debit note processes

Excellent cross-functional communication and stakeholder management, partnering with Sales, Customer Service, Supply Chain, and Finance to resolve complex issues

Continuous improvement and automation mindset, leveraging analytics and rule-based design to standardize processes and deliver measurable benefits

The skills for success

Trade Spend Governance

Dispute & Deduction Management

Accrual Management

SAP

High Radius (Deductions & Trade)

Contract and Pricing Interpretation

Delegation of Authority and Controls

Reason Code Design and Standards

Audit Readiness and Compliance

Revenue Leakage Prevention

Root-Cause Analysis

Data Analysis & Reporting

Power BI and Data Driven Insights

Stakeholder Engagement

Process Standardization

Continuous Improvement

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality