Customer Success - Public Sector

Help Transform Education & Workforce Development Across Brazil

At goFLUENT, we believe language should never be a barrier to opportunity. For more than 26 years, we've helped the world's leading organizations empower their people through innovative language learning solutions powered by AI, technology, and human expertise.

We're looking for a Customer Success Manager to join our growing team and play a key role in supporting our Public Sector clients across Brazil. In this role, you'll partner with government institutions and public organizations to ensure they successfully implement and maximize the value of our digital learning solutions, making a real impact on thousands of learners.

If you're passionate about building relationships, driving customer success, and contributing to meaningful projects that improve education and workforce development, we'd love to meet you!

What You'll Do

Become a trusted partner

Build long-term relationships with Public Sector clients, understanding their goals and helping them achieve successful learning outcomes.

Deliver outstanding onboarding experiences

Guide new customers through implementation, acting as a goFLUENT product expert and ensuring a smooth, successful launch.

Drive customer engagement and success

Monitor adoption, analyze data, conduct business reviews, and develop strategies to maximize learner engagement and program performance.

Identify growth opportunities

Recognize opportunities to existing partnerships by introducing additional solutions that create value for your clients.

Improve the customer experience

Collect customer feedback, recommend improvements, and collaborate with internal teams to continuously enhance our products and services.

Share your expertise

Provide best practices, strategic recommendations, and insights on digital learning, helping customers achieve long-term success.

What We're Looking For

Fluent Portuguese (native or bilingual proficiency).

Intermediate English (minimum B2).

Previous experience in Customer Success or Account Management.

Strong communication and relationship-building skills.

Analytical mindset with the ability to interpret data and turn insights into action.

Highly organized and able to manage multiple projects simultaneously.

Proactive, customer-oriented, and eager to solve problems.

Collaborative team player who enjoys working in an international environment.

Nice to have:

Experience working with Public Sector organizations.

Experience in EdTech, SaaS, Learning & Development, HR Solutions, or Training.

Why You'll Love Working at goFLUENT

Make a meaningful impact

Support Public Sector organizations across Brazil and help access to language learning that empowers professionals and communities.

Grow your career

Join a global company where learning, internal mobility, and professional development are part of our culture.

International & collaborative environment

Work alongside talented colleagues from around the world in a diverse, supportive, and inclusive workplace.

Innovation at the core

Be part of a company that's shaping the future of digital learning through AI, technology, and continuous innovation.

What We Offer

Our culture is unlike anywhere else. From your very first day at #lifeatgoFLUENT, you'll enjoy:

A dynamic, startup-like environment backed by the stability of a successful Swiss company with over 26 years of global growth.

The opportunity to learn from industry leaders and experts in language learning and education technology.

A comprehensive onboarding and mentoring program designed to set you up for success.

Complimentary access to goFLUENT's award-winning language learning platform - learn any of our 49 business languages.

Opportunities to collaborate with colleagues across our global network of 20+ offices.

Regular team-building activities and company events.

A vibrant, international workplace where your ideas and contributions truly matter.

If you're excited about helping Public Sector organizations achieve meaningful learning outcomes while building a rewarding international career, we'd love to hear from you.

Apply today and help us give everyone an equal voice.

Learn more about life at goFLUENT: https://www.gofluent.com/us-en/careers/

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