Associate Products & Platforms Support

About the Role:

As an Associate IT Operations Analyst, you'll begin your journey in the technology field by supporting our organization's foundational IT infrastructure. You will be crucial in ensuring the smooth operation of our systems by assisting with the installation, maintenance, and upgrade of computer systems and peripheral equipment. Your role will include collaborating with team members to resolve basic technical issues and ensuring a seamless user experience.

Responsibilities:

Assist with the configuration, installation, and maintenance of computer systems hardware and software.

Help monitor system performance and identify issues.

Support in the execution of backup procedures and restoration of systems.

Provide operational support for application servers, database servers, and other peripheral equipment.

Document processes and maintain logs for troubleshooting activities.

Assist in maintaining the security of operating systems.

Follow established protocols for system updates and maintenance.

Support the team in various IT projects as needed.

Liaise with team members to understand user requirements.

Provide basic IT support to end-users.

Skills:

Basic IT Knowledge: Understanding of fundamental IT concepts, systems, and terminology.

Hardware Installation: Skills in setting up computer hardware and peripheral devices.

Software Maintenance: Ability to assist in software installations and updates.

Problem-Solving: Capability to identify and address basic technical issues.

Documentation: Aptitude for maintaining logs and documenting procedures.

Communication: Basic skills in communicating technical information to users.

Team Collaboration: Ability to work with team members and follow their guidance.

Basic Security Practices: Awareness of fundamental security measures and protocols.

Requires basic knowledge of theories, principles and concepts within a technical discipline; has exposure to current technologies through coursework or internship

Applies general knowledge of business and industry gained through education or experience

Performs routine technical assignments and uses existing procedures to apply to technical concepts to solve standard problems

Receives instruction, guidance and direction from more senior team member

Impacts own work and has limited impact on work team

Communicates straightforward information

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you - not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.