Manager - Merch Ops View Jobs

Ways of Working: Employees will work from the job location (Bangalore).

About Dineout:

Swiggy Dineout is India’s largest dining-out platform, operating across 34 cities and partnering with over 21,000 restaurants ranging from quick-service restaurants (QSRs) and cafes to premium fine-dining establishments. Serving more than 100 million diners, the platform integrates a full-stack solution within the Swiggy app, allowing users to discover restaurants, book tables, make seamless payments, and save up to 40% on their dining bills.

For consumers, Dineout aims to be the ultimate, convenient app for all dining-out occasions, while for restaurant partners, it serves as a highly cost-efficient marketing channel designed to build brand presence, drive consumer demand, and accelerate dine-in business growth.

Key Responsibilities:

Operations Configuration

Own the end-to-end setup and execution of Dineout, including spotlights, banners, open collections, and Experience Points (XPs).

Ensure timely and accurate implementation across all verticals while maintaining high operational standards.

Cross-Functional Collaboration

Collaborate closely with Design, Content, Engineering, Product, and Business teams to deliver updates within defined timelines.

Maintain operational discipline and ensure alignment with business goals and launch schedules.

Layout & Widget Management

Manage and continuously enhance widgets and vertical layouts to improve visibility, user engagement, and platform consistency.

Drive updates to cluster and homepage widgets based on evolving business requirements.

Quality Control

Conduct thorough QA checks on data, creative IDs, and event configurations.

Minimize errors and ensure high-quality content delivery and seamless user experience.

Business Planning & Stakeholder Communication

Participate in business planning discussions and manage stakeholder communications.

Work closely with Business Development teams to capture, prioritize, and deliver spotlight setup requests on time.

Creative Asset Coordination

Coordinate with in-house and external design teams to ensure timely production and delivery of creative assets.

Maintain quality standards while meeting fast-paced business requirements.

Desired Candidate:

Experience in e-commerce or retail industry.

Demonstrated track record of managing complex operations and driving execution across cross-functional teams.

Strong analytical background with proven ability to leverage data analytics for strategic decision-making and operational improvements.

Prior experience in food tech, quick commerce, or related marketplace businesses is highly preferred.

Excellent stakeholder management and communication skills, with the ability to collaborate effectively across functions.