BOTTEGA VENETA Global CRM Specialist

Summary

About us

Bottega Veneta – Inspiring individuality with innovative craftsmanship since 1966. Under the direction of Daniel Lee creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

Job Description

We are currently seeking a Global CRM Specialist as part of our dynamic team in Milan.

How you will contribute?

Support the Global CRM manager with the extraction of weekly, monthly & quarterly reports, dashboards and scorecards including main CRM KPIs and their analysis for internal and external distribution (Kering)

Ensure data quality, consistency, and reliability across CRM reporting by conducting regular data validation, governance checks, and performance monitoring

Perform analyses on customer behavior, retention, client engagement, loyalty, clienteling effectiveness, to identify growth opportunities and business risks

Communicate with the regions and manage local CRM requests related to analytics and support for the CRM System

Support the design and continuous enhancement of global dashboards and reporting solutions in collaboration with internal teams and external partners

Identify opportunities to innovate CRM and client analytics processes through emerging technologies, AI-powered solutions, and new visualization techniques.

What we offer:

CCNL Applied: National Collective Labour Agreement per gli Addetti alle Industrie Manifatturiere delle Pelli e Succedanei e Ombrelli e Ombrelloni

Indicative Starting Salary: 28.000€

Eligibility to sales incentives as per company policy.

Benefit: in addition to those provided by the applicable National Collective Labor Agreement and by law, further benefits

and initiatives are provided in accordance with current company policies.

Who you are?

University Degree in Marketing, Economics or equivalent experience

Direct experience of 2 - 3 years in a similar role, preferably in a Luxury Company but not mandatory

Extensive knowledge and experience with reporting tools (Power BI, Tableau, Microsoft Excel) and analytics

Familiarity with AI-powered analytics, automation tools, predictive modeling, or emerging technologies applied to CRM and customer experience is a strong plus

Strong analytical mindset with excellent problem-solving and storytelling skills.

Fluent English, Italian preferable

Customer driven orientation

Good at working with and managing cross-functional teams including MIS, Retail and multiple Regions

Strong project management capabilities, with the ability to manage multiple priorities and stakeholders in a fast-paced international environment.

Curious, innovative, and eager to explore new technologies that can drive business performance and enhance decision-making

Strong interpersonal, team-player and communication skills

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Job Type

Regular

Start Date

2026-09-01

Schedule

Full time

Organization

Bottega Veneta S.R.L