Store Manager - Inverloch - M10

Store Manager – Mitre 10 Inverloch

Mitre 10 Inverloch is a proudly Australian-owned business with strong community roots, supporting both local trade professionals and DIY customers across the region. While we have a well-established and successful trade operation serving builders, contractors and volume customers, we're equally passionate about helping homeowners, renovators and weekend project enthusiasts bring their ideas to life.

This is a unique leadership opportunity to oversee a diverse business that combines a thriving trade operation with a busy retail environment. We're seeking a hands-on, people-focused Store Manager who can balance operational excellence with delivering an exceptional customer experience across both sides of the business.

If you enjoy leading from the front, building high-performing teams, driving sales performance, and creating a welcoming and engaging store environment, we'd love to hear from you.

What you'll be doing

Leading, coaching and motivating a multi-skilled team across both Retail and Trade operations

Creating an engaging in-store experience that delivers exceptional service for DIY customers, homeowners and trade professionals alike

Being hands-on on the shop floor, supporting team members and customers throughout the day

Driving retail sales performance through strong merchandising, product presentation and promotional execution

Building team capability through coaching, development and ongoing product knowledge training

Overseeing daily store operations including stock management, trade order fulfilment and inventory control

Coordinating deliveries, logistics and supplier relationships to maintain an efficient operation

Building and maintaining strong relationships with builders, contractors and key trade customers

Monitoring sales performance across both retail and trade channels and identifying growth opportunities

Working closely with ownership and leadership to achieve business objectives and strengthen community engagement

What we're looking for

A hands-on leader who thrives in a customer-focused retail environment and leads by example

Proven experience leading teams and creating a positive, engaged and accountable culture

Strong understanding of retail operations, merchandising standards and customer service excellence

Experience working with trade customers, building products, hardware, timber or related industries

Commercial acumen with the ability to drive sales growth across both retail and trade segments

Strong operational capabilities with experience managing stock, deliveries and day-to-day store performance

Excellent communication and relationship-building skills

Background in hardware, trade, construction supply or big-box retail (highly desirable)

Organised, practical and solution-focused with a strong work ethic

Why join Metcash at Mitre 10 Inverloch

We're proud to offer a workplace that supports your wellbeing, growth and sense of belonging:

️ Extra Leave: Enjoy a 5th week of annual leave, 2 wellbeing days, plus 1 volunteer day annually

Career Growth: Endless learning and development opportunities

Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

Inclusive Culture: Bronze Employer for LGBTQ Inclusion

️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

Mental Health: Gold accreditation by Mental Health Australia

Flexibility: Flex Ready and Family Friendly Workplace accredited

Mitre10 (owned by Metcash) is a prominent player in the hardware, timber, building supplies and truss manufacturing industries. For over 40 years our team have been on a mission to build a sustainable business that is recognised by its customers for its value-adding, innovative products and outstanding customer service. We achieve our mission by focusing on three key essential factors:

The Health, Safety and Wellbeing of our customers, visitors, suppliers and employees

Providing quality products and innovative solutions for our customers every time

Developing an industry-trained and experienced workforce that will go the extra mile for our customers

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