Village Support Officer

Provide support & comfort to our lovely residents, by applying your exceptional customer service & hospitable nature to ensure their needs are met.

About Keyton

With over 65 villages across Australia, 15,000+ residents and 800+ passionate staff, we’re leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors.

Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities.

Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.

Keyton Perks & Benefits

Competitive hourly rate

Training and working with a supportive and fun team

Generous leave entitlements, including additional wellbeing days per year

Thrive as part of a strong team in an exceptional work environment

Career development and growth opportunities

Employee referral program

Health & Wellbeing and Reward Program

Exclusive Sonder mental wellbeing app access

Discounted health insurance, annual vaccinations and skin checks

The opportunity to make a meaningful impact in the lives of our residents

The Role

Vermont Estate is a welcoming and vibrant retirement community in leafy South Plympton, where residents enjoy an active, social lifestyle and exceptional support. We are looking for a dedicated Village Support Officer to join our team on a permanent part-time basis, helping to create a positive and engaging experience for our residents every day.

As part of our team, you will support residents in their daily lives while promoting independence and assisting with a variety of tasks across the village as a valued all-rounder. You will play an important role in building meaningful relationships with residents and contributing to the warm, inclusive community that makes Vermont Estate a wonderful place to live.

Reporting to the Village Manager, your duties will include:

Building positive and respectful relationships with residents to promote wellbeing and a strong sense of community

Conducting resident welfare checks to ensure comfort, safety, and peace of mind

Responding to resident enquiries

Assisting with meal and dinner service, ensuring residents enjoy a positive dining experience

Completing kitchen clean-up duties following dinner service, including cleaning dining and kitchen areas, washing dishes, and maintaining a tidy environment

Cleaning and maintaining common areas throughout the village, including community spaces, dining areas, and shared facilities, to ensure a safe, welcoming, and well-presented environment for residents and visitors

Responding to emergency call-outs and coordinating emergency services where necessary

Providing first aid assistance as required

Maintaining accurate records, completing incident reports, and providing thorough shift handovers

Assisting with the coordination and delivery of village events and activities

Providing general support around the village and assisting with additional tasks as directed by the Village Manager

Shifts

This role will primarily involve afternoon shifts that transition into overnight sleepover shifts, with regular weekend availability required. There will also be opportunities to pick up additional shifts and provide leave coverage across day, afternoon, and overnight rosters during the week.

Wednesday: 2:30pm – 10:30pm, followed by a sleepover shift, concluding at 8:30am the following morning.

Sunday: 2:30pm – 10:30pm, followed by a sleepover shift, concluding at 8:30am the following morning.

Our preferred working days for this position are outlined above; however, we recognise the importance of flexibility and may be able to consider alternative arrangements for the right candidate. If you have specific availability requirements, please include these in your cover letter for consideration. Please note that availability to work the sleepover shift is an essential requirement of this role.

About You

A professional and positive approach is required at all times to ensure that all residents’ needs are met, as well as having the following:

Excellent communication skills, both verbal and written, with the ability to engage effectively with a diverse community

Demonstrated customer service experience

Exceptional interpersonal skills with an approachable personality that helps build trust and rapport with residents, families, and team members

A current First Aid & CPR Certificate (or be willing to obtain)

Have strong organisational skills, with the ability to manage and prioritise multiple tasks effectively

The ability to remain calm and respond appropriately in emergency situations

Be highly motivated and able to take initiative

Have basic computer skills

Ready to Join the Fun?

Please submit your resume and cover letter to the link below. In your cover letter, please highlight your interest in the Village Support Officer opportunity and explain how your skills, qualifications and interests align with our requirements.

Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May–November, with supporting documentation prior to joining. For selected role, pre-employment medical assessments will also be required prior to any employment offers being made.

At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background.