Associate Director, Client Relationship Manager (Sales - Account Management & Expansion) – Travel & Hospitality Sector

Overview

Client Relationship Managers (CRM) are key contributors to the commercial side of Cognizant’s IT and Consulting Business. They act as business owners for assigned accounts, managing the day-to-day activities and P&L. They proactively identify new and expansion opportunities within accounts, planning for and closing the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met, working towards establishing a positive client experience through delivery excellence.

This position aligns to a portfolio of Travel clients in the UK. A CRM should be able to talk confidently about the industry trends, solutions and challenges facing the c-suite of today’s Travel & Hospitality organisations.

Some of your tasks may include:

Build trusted relationships with client stakeholders

Understand the client environment, issues, and priorities

Work with clients to define their problems and co-create solutions

Drive RFPs / proactive bids with regards to renewals, extensions and expansion

Keep track of industry trends relevant to client business and bring forth proactive ideas and solutions

Serve as the day-to-day point of contact for the clients

Responsible for backlog growth including renewals and extensions of current engagements

Lead the onsite project teams and ensure they understand the client environment

Measures

A CRM's shared measures are margin, revenue, client satisfaction, and employee retention. CRM role-specific measures are renewal win rates, revenue and margin

Your experience

In depth understanding of the travel & Hospitality sector.

Extensive client facing experience in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry

Experience managing and growing a multi-million dollar Client P&L including reporting and metric assessment for the account

Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment

Must be detail oriented and able to manage and maintain all facets of complex assignments

Demonstrable problem solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications

Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences