AI ApplydAIAPPLYD

Senior Manager - Customer Engagement (Agency)

Axis Max Life Insurance

unknownPosted Jul 15, 2026
Posting intelligenceActively listed

About the role

Key ResponsibilitY •Managing office administration assets and upkeep of the same.•Agents Contracting•New Business Processing•Banking of Initial Renewal Premium•Managing Petty cash vendor payments•Retention of Surrender Requests•Execution of all Service Requests - Post Policy Issuance•Reverting on customer queries and complaints•Maintaining high NPS Scores•Life Claims processing•Handling compliance issues.•Audit RatingMeasure of Success: •Service to Delight- 3Days•Customer Engagement - 70%•Surrender Retention - 75%•NPS-85•100% Banking with 24 hours.•Vendor payment TAT should be 10 days•Surrender Requests1%•100 % Accuracy of POS requests•100 % Accuracy of Customer service•Zero Day upload of POS Claims Docs in FTP server.•Audit rating 2 •Service to SalesService to Recruitment Desired qualifications and experience: •Graduate / Post-Graduate in any discipline.•10 years experience handling front end customer services•Knowledge of service quality is required•Team handling with more than 8 employees

Questions about this role

Click "Apply with AI Applyd" above and you are done. Your resume is rewritten for this advert, the screening questions are answered, and it is submitted on Axis Max Life Insurance's own hiring system. No retyping your history, no fourteen tabs, no evening lost.

Compensation varies by seniority, employer size, and location. When this listing publishes a salary band you'll see it in the badge row above the description.

You never touch the form - the application is filled and submitted for you on Axis Max Life Insurance's own hiring system. It is not marked sent when we press submit. It is marked sent when a confirmation from their system arrives at the address we apply with, and your dashboard shows which stage each application is at until then.

Twelve applicant tracking systems have a real apply path: Workday, Greenhouse, Lever, Ashby, Workable, iCIMS, Personio, Recruitee, Teamtailor, Rippling, Breezy and SmartRecruiters. Your application goes in on the employer's own hiring system, never into an aggregator queue.

Want AI Applyd to auto-apply to roles like this?

We tailor your resume per posting, fill the forms, and track replies for you.

Start freeReport this listing