Account Manager
Skills
About the role
Account Manager
Fraser Valley / Abbotsford, BC Full-Time | In-Office | $70,000 - $80,000 + Benefits
Job Summary
We are seeking a customer-focused Account Manager to manage client relationships, oversee contract renewals, provide account reporting and reconciliations, and act as the primary liaison between clients and internal teams.
Key Responsibilities
Account & Relationship Management
Serve as the primary point of contact for assigned client accounts.
Build, maintain, and strengthen long-term client relationships.
Develop a thorough understanding of each client's business needs and objectives.
Conduct regular account reviews (weekly, monthly) to ensure satisfaction and identify opportunities for improvement.
Contract Management
Manage client package contracts, including annual reviews and renewals.
Ensure contract terms, pricing, and service commitments are accurately maintained.
Coordinate contract amendments, upgrades, and renewals with clients and internal teams.
Complete proposal preparations, pricing discussions, and solution recommendations in collaboration with Service Manager .
Monitor contract expiry dates and proactively initiate renewal discussions.
Client Reporting & Reconciliation
Prepare and provide regular account updates to clients with collaboration from the Service Manager
Deliver account reconciliations and billing-related reviews as required.
Assist clients with understanding service utilization, contract status, and account activity.
Maintain accurate records of client communications & reporting with HubSpot
Operational Service & Internal Collaboration
Work closely with the Service Department to address client issues and ensure customer satisfaction.
Meet regularly with the Service Manager and appropriate Service Team members to understand clients from the operational side for updates and meetings.
Escalate client concerns and coordinate resolutions with appropriate internal teams.
Support service reviews and improvement initiatives based on client feedback.
Ensure clear communication between clients and internal departments.
Prepare and assist with Project Management sales cycle for Clients with the Service Manager and Service Department
Administrative Responsibilities
Handle all administrative tasks related to client accounts and requests including accounts receivables and hardware order management in collaboration with Hardware Department.
Contribute to revenue growth and client retention objectives.
Maintain accurate client records and account documentation.
Prepare internal reports and account summaries as required.
Ensure CRM (HubSpot) and account management systems are updated and maintained.
Qualifications
Required
3+ years of experience in account management, customer service, client relations, or a similar role.
Strong organizational and administrative skills.
Excellent verbal and written communication abilities.
Experience managing multiple client accounts and priorities simultaneously.
Proficiency with Microsoft Office applications.
Ability to build trusted relationships with clients and internal stakeholders.
Preferred
Experience in technology, managed services, or related industry.
Familiarity with CRM platforms such as HubSpot or similar customer management tools.
Experience with ticketing or service management systems.
Basic accounting or financial reconciliation knowledge.
Contract administration or contract renewal experience.
Core Competencies
Self-start attitude and personality with excellent time management skills.
Critical thinking, attention to detail and problem-solving skills.
Excellent written and verbal communication skills.
A creative mind with an ability to suggest improvements.
Proficiency in MS Office.
Why Join Us?
Competitive salary: $70,000 - $80,000
Comprehensive health and dental benefits
Strong culture focused on accountability, growth, and teamwork
On-site parking
Benefits (after 3 months of employment)
Vision care , Dental care
Life insurance
Extended health care
On-site parking
Join the Stratum Systems team and help us build lasting client relationships while delivering exceptional service and value. If you are organized, customer-focused, and thrive in a collaborative environment, we encourage you to apply.
Pay: $70,000.00-$80,000.00 per year
Benefits:
Dental care
Extended health care
Life insurance
On-site parking
Vision care
Work Location: In person
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