IT Training Manager

Job Posting Title:

IT Training Manager

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt from FLSA

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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Job Details:

General Notes

The IT Training Manager leads the development and delivery of enterprise training programs supporting Epic clinical and business applications and associated digital technologies. This role partners with clinical, operational, and technical stakeholders to drive user adoption, workflow optimization, training strategy, and organizational readiness across the healthcare enterprise.

Important Employment Information

This position is not eligible for employer-sponsored work authorization. Applicants requiring current or future visa sponsorship are not eligible for employment in this position.

Purpose

The IT Training Manager leads the design, implementation, and continuous improvement of comprehensive training programs supporting Epic applications and associated digital technologies. This role oversees training strategy, user readiness, curriculum development, workflow optimization, and staff development while partnering with clinical informatics, application analysts, operational leaders, and project teams to ensure successful technology adoption across the organization.

Responsibilities

Develops and Maintains Training Programs

Design education programs tailored to clinical and non-clinical audiences

Create training materials including manuals, e-learning modules, job aids, and quick reference guides

Align training content with clinical workflows and application functionality

Update training materials based on system enhancements, workflow changes, and user feedback

Ensure training supports organizational standardization and optimization initiatives

Manage project training requirements and scheduling of training resources

Verify project training tasks are completed within established project timelines

Delivers Training and Onboarding

Facilitate classroom, virtual, and hands-on training sessions

Provide onboarding training for new hires across departments and roles

Deliver individual and group training for new clinics, departments, and operational initiatives

Deliver education supporting software updates and new Epic functionality

Provide at-the-elbow support for providers, clinical staff, and non-clinical users

Provide leadership in resolving training issues and operational challenges

Assigns Applications and Supports User Proficiency

Determine appropriate application assignments based on user roles and workflow requirements

Develop and maintain advanced knowledge of supported Epic applications

Guide users through role-specific workflows and operational procedures

Monitor user proficiency and application adoption

Manage training requests, access questions, and user support needs

Work closely with department managers to identify and document training requirements

Coordinates Training Logistics

Schedule training sessions and manage training environments

Coordinate logistics for educational events across multiple locations

Track attendance, training completion, and competency records

Ensure availability of required equipment, systems, and training resources

Maintain training documentation and related administrative records

Analyzes Training and Workflow Effectiveness

Review organizational activities and operational data to support planning and process improvement

Assess curriculum effectiveness and recommend quality improvements

Provide feedback supporting optimization of training environments and workflows

Maintain an understanding of organizational policies, ambulatory operations, and business workflows

Align education with Epic application functionality and organizational processes

Consults and Collaborates with Stakeholders

Collaborate with Applications & Informatics teams, project managers, department leaders, and super users

Ensure training content is standardized and aligned with organizational initiatives

Lead optimization of operational workflows through on-site review and departmental support

Promote efficient workflows that improve operational effectiveness, customer satisfaction, and quality outcomes

Support strategic organizational goals through targeted training and workflow enhancements

Manages Direct Reports

Provide full-cycle supervision for assigned training staff

Conduct recruitment, onboarding, orientation, coaching, performance management, and employee development activities

Establish performance expectations, monitor progress, and provide ongoing feedback and mentoring

Complete performance evaluations and development plans in accordance with organizational policies

Approve timecards, schedules, paid time off, and other routine personnel actions

Address employee relations and performance concerns in partnership with Human Resources

Promote employee engagement, accountability, and professional growth

Marginal or Periodic Functions

Participate in go-live support and floor training during system implementations

Assist with testing and rollout of new application functionality

Support training activities for vendors and external partners

Participate in change management and communication initiatives

Participate in professional development and credentialing activities

Adhere to internal controls and reporting structure

Perform related duties as assigned

Knowledge, Skills, and Abilities

Technical Learning

Quickly learn new Epic applications, healthcare technologies, and operational workflows

Maintain current knowledge of Epic functionality and organizational technologies

Apply technical knowledge to solve training and adoption challenges

Share knowledge and best practices across the organization

Presentation Skills

Deliver engaging classroom, virtual, and hands-on training sessions

Present complex concepts in a clear and understandable manner

Adapt presentation style to meet audience needs

Maintain learner engagement across multiple learning environments

Interpersonal Savvy

Build productive relationships with clinical staff, operational leaders, and stakeholders

Navigate sensitive feedback professionally

Collaborate effectively across departments

Foster positive working relationships throughout the organization

Problem Solving

Diagnose workflow gaps and identify training opportunities

Troubleshoot application issues encountered during training

Apply analytical thinking to improve educational effectiveness

Use feedback to continuously improve curriculum and learning experiences

Customer Focus

Prioritize the needs of clinical, operational, and business departments

Design education that supports organizational workflows and technology adoption

Respond promptly to training requests

Follow up to ensure user success and satisfaction

Drive for Results

Achieve organizational training, onboarding, and competency goals

Monitor completion rates and educational effectiveness

Meet curriculum development and project deadlines

Support organizational performance through effective education, leadership, and workflow optimization

Required Qualifications

Bachelor’s degree in Business, Education, Health Informatics, Finance, or a related field

Minimum of five years of experience in training, scheduling, revenue cycle operations, healthcare information technology, or a related healthcare environment

Minimum of one year of experience supervising or managing staff

Knowledge of healthcare workflows and information system applications supporting multi-specialty clinic operations, ambulatory surgery centers, research, and higher education

Experience developing and delivering instructor-led, virtual, and hands-on training programs

Experience managing training projects, schedules, and organizational learning initiatives

Strong leadership, presentation, facilitation, and communication skills

Prior experience in patient registration, revenue cycle, scheduling, and/or medical billing

Ability to develop training materials, job aids, and instructional documentation

Ability to manage multiple priorities while leading cross-functional initiatives

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Master’s degree in Health Informatics, Instructional Design, Finance, Education, or a related field

Minimum of three years of experience supporting Epic Revenue Cycle, Cadence, Prelude, Professional Billing, or related application training

Experience with Epic applications

Prior experience in patient registration, revenue cycle, scheduling, and/or medical billing

Cross-credentialed in multiple Epic modules

Experience leading healthcare technology implementations, workflow optimization, and organizational change initiatives

Licenses/Registrations/Certifications

Required

Epic Certification in at least one module such as Professional Billing, Cadence, Prelude, with the willingness to obtain additional Epic certifications

Preferred

Instructional Design Certification

Adult Learning Certification

Salary Range

Open

Working Conditions

Standard office environment and equipment

Repetitive use of a keyboard and computer

May provide on-site support in clinics, ambulatory practices, and other healthcare environments

May participate in go-lives, system implementations, training events, and occasional after-hours support activities

May be exposed to communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications, and disoriented or combative patients

Required Materials

Resume/CV

3 work references with their contact information; at least one reference should be from a supervisor

Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section, where you may upload multiple files. Before submitting your online job application, ensure that all Required Materials have been uploaded. Once your application has been submitted, you cannot make changes.

Important for Current University employees and contingent workers: As a current university employee or contingent worker, you must apply within Workday by searching Find UT Jobs. Log in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu, and update your Professional Profile before applying. This information will be pulled into your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions to upload any additional Required Materials noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

E-Verify Poster (English and Spanish) [PDF]

Right to Work Poster (English) [PDF]

Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.