Cash Account Manager/Specialist

LOCATION

Remote

Remote

CAREER AREA

Field Operations

Job Type

Full time

PAY

Base compensation between 34.10 - 36.91 Hourly

LICENSE

Brinks Texas License #C00550

JOB ID

#R76899

Cash Account Manager/Specialist - This position is responsible for being the lead point of contact for cash customer account management matters. Build and maintain strong, long-lasting client relationship. Develop trusted advisor relationships with key account(s), customer stakeholders and the LOB. This includes cash loads, cash reconciliation, cash loss reporting, and branch support of vault cash locations. The individual will need to be highly motivated, detail oriented, and experienced with Microsoft Office. The person will operate in a fast paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company.

ESSENTIAL DUTIES AND TASKS:

Oversee onboarding of new terminals

Monitor processor / logo set-up

Monitor transmission of orders to Brink's

Support for last minute orders

Communicate as liaison between internal (recon + finance) teams

Armor claims that FCTI need to

Monthly true-up payment, tracking stolen cash

Monthly invoices

Champion for solution improvements

Automate orders for FCTI / Customer

Receive balances from processor and Brink's, to report on missed loads

Run analysis for cash management improvements

Forecasting

Armor management

Conduct monthly reviews

Service quality

New opportunities

Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES:

The competencies required for success in the Cash Account Manager/Specialist role include:

Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

Communication: Is able to verbalize, as well as write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Patience: Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process.

Priority Setting: Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge-like Internet technology; does well in technical courses and seminars.

MINIMUM QUALIFICATIONS:

High School Diploma is required

Associates or Bachelor's degree preferred

Experience in the ATM industry very helpful

Reconciliation experience preferred

A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests may be required. Reasonable accommodations may be made to those who are able to perform the essential duties of the job. The candidate must be able to pass any required background and social media checks. The candidate must be able to maintain complete confidentiality of any information he/she encounters.

COMPUTER / APPLICATIONS SKILLS:

Proficiency in Microsoft Office Suite; Outlook, Word and Advanced Excel skills

Ability to create/maintain Excel spreadsheets containing formulas, pivot tables, v-lookup, graphs, etc.

Experience with Cash Management Software System(s) preferred

Must be capable of learning new software and applications

Basic math skills