Customer Service Associate (m/f/d) - 8 months contract

Are you ready to make an impact at a global company? We’re looking for a Customer Services Associate for DACH (m/f/d) within Supply Chain department to hit the ground running in Hamburg, Germany and help us provide consistent and proactive Customer service support. This role is for 8 months contract.

This role reports to Customer Service Manager.

We offer flexible working hours and a hybrid work model, allowing you to divide your time between our modern office in Hamburg’s old town and your home office.

A Taste of What You’ll Be Doing

Provides proactive, timely & professional day to day order entry and order management.

Partners with internal and external Customers at all levels to provide exceptional Customer service.

Acts as a single point of contact for assigned Customers and Sales team members.

Manage fulfilment of Customer orders to ensure consistent and reliable performance from order placement to order receipt

Identifies trends, perform root cause analyses, and provide solutions to resolve Customer logistics, order fulfilment, and transportation issues.

We’re Looking for Someone With

University degree or successful apprenticeship or experience

Customer relationship management experience

Computer skills, including experience with ERP/SAP systems and MS Office

Strong knowledge of Customer relationship management principles including customer service and related activities

Excellent verbal and written communication skills

Navigate SAP ERP modules, including Master Data, Order to Delivery, Return Transactions, Order Management (previous experience is highly valued)

Microsoft Office (especially Excel) - advanced

Languages: Proficient English and German level

What’s Next

After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small.

Need assistance throughout the application or hiring process? Email European.Recruitment@Kellanova.com

Get to Know Us

We’ve always been driven to unleash the full potential of our differentiated brands and our passionate people. Our iconic, world-class brands at Kellanova include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Mars, Incorporated has acquired Kellanova in a transaction that brings together iconic brands, storied legacies and outstanding capabilities with a view to shape the future of snacking. You can learn more here, and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

Let’s shape the future of snacking.