Retail Operations Manager

The company

The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words.

Working for Swatch you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands.

Job description

Main Function

To manage and monitor sales, operational, merchandising, housekeeping, new store standards and human resource functions for Swatch stores and Kiosks.

Profile

Key Responsibilities

Payroll

Controlling all recruitment needs and interviewing at manager level

Salary review for all Retail employees’

HR related issues once it has been escalated from the Area Manager

Produce and prepare various reports to both line management and HQ

Signatory for all paperwork.

Weekly store visits

P+L - all apart from Rents

Managing the Area Manager

Train, coach and develop Area Manager

Creation & implementation of policies and procedures with liaison of the different departments (HR, Finance…)

Supervisor and H & S coordinator to all the Retail Stores

Liaise with the Marketing team to cover POS needs and estimates for new materials

Working closely with Retail Control and Logistics

Manage all stock related: ranging, orders validation, analysis… (merchandiser position).

Creation and implementation of Managers Induction Plan + Pack

Manage and control all aspects of store openings (with the exception of any building work related)

Training and development of Group wide retail team

Manage and arrange retail conferences

Assist other Brands with new stores

Attend HQ meetings: kick off and budget

Various admin duties

This is a description of the job as it is at present. It is the practice of The Swatch Group (UK) Ltd to periodically examine employees’ job descriptions and to update them to ensure that they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This procedure is normally carried out through discussion between the post holder and line manager/HR at your annual appraisal. As such please contact your manager or HR if you have any queries in relation to your job description.

Company address

77 Marsh Wall, London E14 9SH

Contact

Kevin Charles

Job Reference: SGUK01496