Customer Care Agent - Quotes & Product Specialist

Job Description

Role Description:

The Quotes & Product Specialist is the primary point of contact for customers. This role ensures a high-quality customer experience through accurate information sharing, efficient handling of requests, and proactive support.

This is a 2-years fixed-term contract with the possibility of a permanent position based on business needs

Job Responsibilities and Duties:

Act as the first point of contact for customers and coordinate professional and proper responses to all product and order-related inquiries.

Responsible for developing and improving the focus of customer relationship management with both internal and external customers.

Process quotation requests and follow up on quotation related enquiries.

Assist customers in selecting products that best suit the application and identify potential sales opportunities and ensure the sales lead is provided to the appropriate Sales representatives

Responsible for analysing and resolving customer requests, inquiries or problems by utilizing established procedures.

Support Sales with customer-oriented requests.

Responsible for ensuring customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization.

Maintain customer master data and related documentation as per established procedures and policies.

Assist in various tasks, projects and responsibilities assigned by a Customer Care Supervisor or Manager.

Skills and Qualifications:

Bachelor level education.

Strong administrative and communication skills.

Customer-oriented mindset with problem-solving abilities.

Strong MS Office and CRM/ERP system knowledge.

Accuracy in data handling.

Stress-resistant, proactive, and team-oriented.