People Operations Specialist

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role

We are looking for a proactive and detail-oriented People Operations Specialist to help build an

exceptional employee experience while ensuring smooth HR operations across the employee lifecycle.

This role combines HR Operations, Employee Experience, Learning & Development, Performance

Management, and People Programs to support a high-performing and engaged workforce.

The ideal candidate is organized, people-focused, data-driven, and passionate about creating scalable

people processes that enable business growth.

Responsibilities

Employee Lifecycle Management

Manage end-to-end onboarding and offboarding processes.

Ensure a seamless new hire experience from offer acceptance through onboarding.

Maintain accurate employee records and HR documentation.

Coordinate employee confirmations, promotions, transfers, and exits.

Conduct exit interviews and identify improvement opportunities.

HR Operations

Maintain employee data in HRIS and ensure data accuracy.

Support payroll by coordinating attendance, leave, reimbursements, and employee changes.

Administer employee benefits, insurance, and wellness programs.

Ensure compliance with labor laws, company policies, and statutory requirements.

Draft and maintain HR policies, SOPs, and process documentation.

Respond to employee HR-related queries.

Performance Management

Coordinate performance review cycles.

Manage performance systems such as Lattice.

Track goal-setting, reviews, and development plans.

Prepare performance dashboards and HR analytics.

Support managers during appraisal and promotion cycles.

Learning & Development (L&D)

Coordinate new hire orientation and onboarding programs.

Manage the company learning calendar.

Organize internal and external training programs.

Coordinate leadership development initiatives.

Track mandatory compliance training completion.

Maintain training records and learning metrics.

Gather employee feedback to continuously improve learning programs.

Partner with managers to identify capability gaps and recommend development initiatives.

Employee Engagement & Culture

Plan and execute employee engagement initiatives.

Coordinate employee recognition and rewards programs.

Conduct employee surveys and analyze feedback.

Support wellness initiatives and culture-building activities.

Organize company events, town halls, and celebrations.

Drive onboarding buddy and mentoring programs.

HR Analytics & Reporting

Prepare monthly HR dashboards.

Track key people metrics including:

Headcount

Attrition

Retention

Diversity

Engagement

Learning completion

Performance review completion

Provide insights and recommendations using HR data.

Compliance & Governance

Ensure HR documentation complies with applicable laws and company policies.

Maintain employee files and audit readiness.

Support internal and external HR audits.

Assist with policy rollouts and compliance initiatives.

Qualifications

Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.

3–6 years of experience in People Operations, HR Operations, or Human Resources.

Experience with HRIS and performance management systems.

Exposure to Learning & Development programs is preferred.

Strong knowledge of HR best practices and employment laws.

Experience working in a fast-paced technology or startup environment is preferred.

Requirement

Strong communication and interpersonal skills

Excellent organizational and project management abilities

High attention to detail

Analytical mindset with proficiency in Excel and reporting

Problem-solving and stakeholder management

Ability to manage multiple priorities

Confidentiality and professionalism

Process improvement mindset

Customer-centric approach to employee experience

Success Measures

Success in this role will be measured by:

Excellent onboarding experience and employee satisfaction

Timely and accurate HR operations

High completion rates for performance reviews and training programs

Improved employee engagement scores

HR data accuracy and reporting quality

Compliance with company policies and statutory requirements

Efficient execution of People Operations initiatives

Why Join Us?

Opportunity to shape the employee experience in a fast-growing AI company.

Exposure to global HR operations and cross-functional collaboration.

Ownership of impactful people programs and initiatives.

Career growth into Senior People Operations, People Operations Manager, or HR Business

Partner roles.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.