CSV-Corp Real Est & Serv
About the role
Job Code: 14177
Country: IN
City: Mumbai
Skill Category: Corporate Real Estate & Services
Description:
Nomura Overview:
Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment
Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.
Nomura Services, India supports the group’s global businesses. With worldclass capabilities in trading support, research, information technology, financial control, operations, risk management and legal support, the firm plays a key role in facilitating the group’s global operations.
At Nomura, creating an inclusive workplace is a priority. Our approach to inclusion encompasses a variety of initiatives, including sensitization campaigns, implementing conducive policies & programs, providing infrastructure support and engaging in community events. Over time, we have made meaningful progress in these areas, and this commitment has been well-recognized across the industry. We are proud recipients of the prestigious Top 10 Employers award by the India
Workplace Equality Index (IWEI), IWEI Gold Employer of Choice awards, India CSR Leadership Award 2024 for Holistic Village Development Program and the YUVA Unstoppable Changemaker Awards.
We are looking for an experienced and dynamic Manager – Dining & Transportation to lead end-to-end workplace dining operations, transport management, hospitality services, and vendor governance across corporate facilities. The role requires strong expertise in food & beverage operations, transportation logistics, employee experience, compliance, budgeting, and stakeholder management.
The ideal candidate should possess strong operational leadership capabilities with proven experience in managing large-scale cafeteria operations, corporate dining, food safety compliance, transport services, and workplace hospitality. The individual will play a key role in ensuring seamless service delivery while optimizing cost, quality, and employee satisfaction.
Key Responsibilities:
Dining Operations & Workplace Hospitality
Manage end-to-end dining operations including cafeterias, pantries, lounges, breakout areas, meeting rooms, and executive dining services
Ensure smooth functioning of food services with focus on hygiene, food quality, service standards, and employee satisfaction
Drive food safety compliance including FSSAI, ISO standards, hygiene audits, and regulatory requirements
Develop and implement SOPs, service standards, operational checklists, and quality benchmarks
Monitor menu planning, food quality, nutritional balance, and innovative dining concepts
Ensure smooth execution of VIP catering, leadership events, conferences, and special corporate events
Drive customer satisfaction through feedback analysis, service audits, and improvement initiatives
Implement initiatives to reduce food wastage and improve operational efficiency
Transportation Management
Manage Ground Transportation services including bus, cabs night operations etc.
Manage daily transport schedules, route optimization, vehicle utilization, and service quality
Ensure timely transport availability for employees, leadership, and business-critical events
Monitor transport MIS, vendor performance, compliance records, and operational dashboards
Review transport invoices, billing accuracy, and cost controls
Ensure vendor compliance with safety regulations, statutory norms, and service agreements
Drive transport efficiency initiatives to improve service reliability and cost optimization
Vendor Management & Governance
Manage multiple vendors across dining, transport and other support services
Define SLAs, KPIs, and performance metrics for service partners
Conduct regular business reviews, audits, and vendor performance assessments
Ensure contract compliance and adherence to service deliverables
Lead vendor negotiations for service quality enhancement and cost optimization
Budgeting & Cost Optimization
Prepare annual budgets for dining and transportation operations
Track expenses, manage billing processes, and ensure budget adherence
Identify cost-saving opportunities without compromising service quality
Monitor invoice validation, financial controls, and vendor payments
Compliance & Risk Management
Ensure compliance with health, safety, environmental, and statutory regulations
Maintain audit readiness for internal and external compliance reviews
Drive workplace safety and risk mitigation initiatives
Ensure emergency preparedness and service continuity planning
Employee Experience & Stakeholder Management
Deliver high-quality workplace experience aligned with employee needs and business goals
Partner with HR, Admins, Procurement, Finance, and Leadership teams for service excellence
Manage employee feedback mechanisms and drive continuous improvements
Support employee engagement initiatives through hospitality-led workplace programs
Required Qualifications:
Bachelor’s degree in Hotel Management, Hospitality Management, Business Administration, or related field.
Certifications in Food Safety / Hospitality / Facility Management preferred.
Experience:
8–15 years of relevant experience in Dining Operations, Corporate Hospitality, Transport Operations, or Workplace Services
Experience in managing corporate cafeterias, workplace dining, transport logistics, and vendor operations
Experience in large corporate offices, hospitality, facility management, or multinational environments preferred
Key Skills:
Dining Operations Management
Transportation Management
Vendor Management
Budgeting & Cost Control
SLA / KPI Management
Food Safety & Compliance
Hospitality Management
Employee Experience
Stakeholder Management
MIS Reporting & Analytics
Process Improvement
Team Leadership
Preferred Candidate Profile:
Strong leadership and decision-making skills
Excellent communication and stakeholder management abilities
High customer service orientation with attention to detail
Strong analytical mindset with operational excellence focus
Ability to manage multiple priorities in a fast-paced corporate environment
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