Manager-Tech Ops Engineering

How will you make an impact in this role?

This role is responsible for driving the reliability, resiliency, performance, and modernization of critical American Express platforms across both Mainframe and Distributed environments. You will leverage deep technical expertise in software engineering, runtime engineering, production support, and platform operations to quickly assess and remediate complex availability, performance, and operational issues.

As part of our technology team, you will partner with engineering, product, infrastructure, and operations teams to design, build, automate, and support highly available enterprise platforms. You will help accelerate modernization initiatives, improve operational excellence, and deliver secure, scalable, and resilient solutions that power critical customer and business capabilities.

Mainframe & Distributed Platform Engineering

Must have Experience in Support and optimize enterprise platforms across IBM Mainframe technologies including z/OS, JES2/JES3, TSO/ISPF, SDSF, JCL, DB2 for z/OS, IMS, VSAM, MQ, CICS, RACF, and related ecosystem tools.

Desirable Support and optimize Distributed Platform technologies including cloud infrastructure, Linux/Unix, containers, APIs, Java-based services, distributed databases, and modern application platforms.

Implement and support hybrid Mainframe and Cloud/Distributed architectures, modernization initiatives, API enablement, and enterprise integration capabilities.

Knowledge of cloud platforms AWS, GCP or general Cloud fundamentals.

Data, Integration & Automation

Develop and support enterprise integration solutions utilizing APIs, MQ, Connect:Direct, event-driven architectures, and batch and real-time data integration patterns.

Utilize relational and NoSQL databases including DB2, PostgreSQL, Redis, Couchbase, IMS DB, and VSAM to support critical business applications.

Automate operational processes, deployments, monitoring, reporting, and remediation activities using REXX, Python, Bash, Ansible, Jenkins, and related technologies.

Empower engineering teams to adopt scalable automation and self-service capabilities for deployment, monitoring, and operational support.

Observability & Continuous Improvement

Implement and utilize monitoring, observability, logging, and analytics solutions using tools such as Splunk, OMEGAMON, RMF/SMF, Sysview, MainView, Dynatrace, AppDynamics, ELK, or equivalent technologies.

Analyze operational trends, identify opportunities for optimization, and formulate strategic recommendations to improve platform health and engineering effectiveness.

Drive continuous improvement initiatives focused on reliability, performance, security, operational maturity, and customer experience.

DevOps, Security & Governance

Understand CI/CD pipelines and DevOps practices using tools such as Git, Jenkins, Maven, DBB, Endevor, Changeman, ISPW, UrbanCode Deploy, or equivalent platforms.

Apply enterprise security controls, compliance requirements, audit standards, and access management practices, including RACF, ACF2, Top Secret, and cloud security principles.

Ensure solutions meet non-functional requirements (NFRs) including availability, scalability, performance, security, recoverability, and maintainability.

Leadership & Collaboration

Collaborate with product managers, architects, engineering teams, infrastructure teams, and business stakeholders to define technical solutions and execution strategies.

Provide technical leadership, mentoring, and guidance to engineers while fostering a culture of innovation, collaboration, accountability, and operational excellence.

Translate complex technical concepts, risks, and recommendations into business-relevant outcomes for leadership and partner teams.

Work effectively across cross-functional and geographically distributed teams to deliver enterprise technology solutions

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.