Jr. Engineer - Cloud Operations
About the role
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Title: Jr.Engineer – VMware / OpenStack / Cloud (24x7 Support)
Experience: 1–3 Years
Location: Chennai
Shift: 24x7 Rotational Shift
Job Summary
We are looking for a motivated Jr.Engineer with 1–3 years of experience in virtualization technologies - VMware and OpenStack. The role involves supporting and maintaining virtual infrastructure in a 24x7 environment while adhering to ITIL-based processes.
Key Responsibilities
Monitor and manage virtual infrastructure based on VMware and OpenStack platforms
Perform VM provisioning, configuration, and troubleshooting
Handle incidents, service requests, and problem tickets as per ITIL processes
Perform routine health checks and system maintenance activities
Support backup, restore, and disaster recovery operations
Assist in capacity planning and performance tuning
Coordinate with cross-functional teams for issue resolution
Ensure system availability, reliability, and performance
Technical Skills Required
Hands-on experience with VMware (vSphere, ESXi, vCenter)
Basic knowledge of OpenStack components (Nova, Neutron, Cinder, etc.)
Understanding of virtualization concepts and cloud infrastructure
Familiarity with storage, networking, and OS (Linux/Windows)
Knowledge of monitoring tools and backup solutions
Process & Tools
Working knowledge of ITIL framework (Incident, Problem, Change Management)
Experience with ticketing tools (ServiceNow, Remedy, etc.) is a plus
Soft Skills
Good troubleshooting and analytical skills
Strong communication and teamwork abilities
Ability to work in rotational shifts (24x7 support model)
Willingness to learn and adapt to new technologies
Qualifications
Bachelor’s degree in Computer Science / IT or related field
VMware certification (VCP) or OpenStack certification is an added advantage
Preferred
Exposure to scripting (Power CLI/Unix Scripting)
Basic understanding of cloud platforms and automation
Note: This role requires working in a 24x7 support environment, including night shifts and weekends on a rotational basis
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