Assistant Vice President- Manager-Business Process Transformation

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are - with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action - enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

Minimum 10 years of experience in commercial operations, business process transformation, digitization, or related disciplines; experience in a regulated environment preferred

Minimum 5 years of experience in CRM platforms such as Salesforce, including sales workflows, process design, and reengineering

Comfortable operating in an agile environment; demonstrated ability to translate business needs into process improvements, define user stories, and manage execution of transformation initiatives

Proven experience identifying and implementing AI-enabled solutions to drive productivity, efficiency, and business impact

Strong analytical and data storytelling skills with the ability to interpret complex information and communicate insights effectively

Exceptional collaboration and influencing skills with the ability to build relationships across diverse stakeholder groups

Education

Bachelor's degree in Business, Finance, Technology, or a related field required

Advanced degree or relevant certifications (e.g., Lean Six Sigma, Agile) preferred

Responsibilities

Lead the transformation and optimization of pricing-related processes to enhance efficiency, user experience, and commercial effectiveness.

Serve as Process Owner for pricing-related workflows, including pricing exceptions and pricing program eligibility guidelines, ensuring effective governance and performance measurement

Lead initiatives to modernize and digitize processes by identifying pain points, conducting root cause analysis, and implementing sustainable improvements in partnership with Technology teams

Develop and maintain a product vision and roadmap aligned with business priorities, clearly articulating trade-offs and strategic decisions

Leverage customer insights, system data, and performance metrics to drive continuous improvement and challenge the status quo

Identify and deploy AI-enabled tools and automation opportunities that improve productivity and enhance the effectiveness of commercial teams

Ensure data quality, reporting accuracy, and adherence to governance standards, including maintaining operational guidelines and control frameworks

Build and enhance dashboards and reporting capabilities to support data-driven decision making

Oversee training programs and onboarding initiatives to support adoption of processes and tools across teams

About the Team

The Pricing Team’s mission is to lead and manage the Moody’s Ratings fee setting, implementation, and exception processes that deliver commercial, financial and operational objectives and satisfy regulatory requirements, while advancing the customer experience. By joining this team, you will contribute to innovative transformation and process improvement initiatives and work at the intersection of business strategy, process excellency, data, and technology.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.