Key Account Director

Contract: Government

Location: Birmingham, B37 7YN

Hours of work: 40

Contract Type: Permanent

We are seeking a Key Account Director to lead the successful delivery of ISS Integrated Facilities Management (IFM) services for a major government contract, covering Cleaning, Technical, Catering, Security, Workplace Experience, Helpdesk, Mailroom, Waste, Pest Control, Landscaping, and Projects.

Reporting to the Key Account Portfolio Director, you will be responsible for ensuring the consistent delivery of high-quality services across all service lines.

Job Description

We are looking for a strategic and operational leader who can implement account commitments, drive continuous improvement, and empower teams to create value for the customer while ensuring retention and maximising commercial opportunities.

Key Responsibilities

Provide leadership to service leads and indirect leadership to operational teams and the supply chain

Implement account bid commitments and identify continuous improvement opportunities

Act as the operational and tactical lead, interfacing with customer representatives

Manage financial performance across all service lines

Ensure delivery of highest HSEQ standards and compliance at all levels

Maintain statutory compliance across all services at all times

Oversee financial metrics including revenue, margin, cash collection, WIP, unbilled and accruals

Present monthly contractual and operational MI and drive KPI performance

Professional and Personal Competencies/Qualifications

Proven experience leading and managing others

Essential experience managing a Total Facilities Management (TFM) account

Strong budgeting, financial management and reporting capability

Resilient with the ability to manage conflicting priorities

Strong influencing skills and natural leadership ability

Excellent communication with the ability to build and maintain relationships

High learning agility and ability to apply insight from experience

Confident presenter, comfortable leading meetings and presentations

Strong problem-solving skills with the ability to implement innovative solutions

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace

To find out more about what we do - https://www.uk.issworld.com/