IT Business Analyst

Department Name:

IT Intelligent Automation

Work Shift:

Day

Job Category:

Information Technology

Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.

The ServiceNow Development Team at Banner Health is currently seeking an IT Business Analyst responsible for supporting the application's projects, initiatives, and operations. These platform-wide initiatives will improve the employee experience by providing robust self-service capabilities for IT Services, Business Services, Infrastructure and Operations, Clinical teams, and more! You would be in charged with meeting with internal departments to gather and document requirements, write user stories, serve as the liaison between the business customer and the development team, and communicate project progress to leadership. Collaboration, willingness to learn, managing multiple assignments simultaneously and organization are some of the key attributes of this position; we are a fast-paced, high-visibility team that works with all facets of the organization at various leadership levels.

In this role you would work a typical schedule for this role is Monday-Friday 8a-5p AZ time zone and can be a remote position if you live in the following states only: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV & WY. A preferred candidate would possess a Bachelor’s Degree with 1-2 years of related experience, past experience/interest with workflows and design, previous project management experience, time management skills, multitasking abilities, strong communications skills and experience with teaching/training others.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is responsible for supporting business planning, tactical execution, and business integration of all digital initiatives; inclusive of, but not limited to, web site development, mobile platform and presence, internal application development, content management, self-service adoption, and ongoing maintenance of electronic channels.

CORE FUNCTIONS

1. Translate emerging customer needs and technologies into actionable business terms and associated plans. Define/document required changes to resolve system deficiencies, and map experiences and requirements back to the external inputs to confirm fit with desired scope and preferences of our customers.

2. Review/write requirements; perform testing and post-production validation, act as liaison between business units and IT, and communicate system and process changes to the business areas.

3. Manage the process of Business Governance and prioritization of all enhancement requests to any and all electronic channels. Assure that the proper business case has been provided and the solution fits with overall strategic direction.

4. Designs and administers standards and policies regarding application and end user customer documentation. Ensures that department and company standards are implemented and consistently adhered to.

5. Provides high level expertise to the development of fully integrated testing scenarios. Ensures that the information systems across multiple levels and states and their relationships are considered and are part of the comprehensive testing plans.

6. Identifies, investigates, tracks, and resolves complex project, system or application errors ensuring the solution is timely and of acceptable quality.

7. Determines and designs end user training and curriculum for applications and systems. Facilitates the initial rollout and ongoing training of the user community.

8. Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require.

9. Assignments are standard in that incumbents at this level are able to identify and solve problems that tend to have straightforward solutions. Decisions are made within defined guidelines and policies. Incumbents are expected to investigate and analyze situations/problems and recommend solutions. As incumbents grow in knowledge of functional area, will become more capable of presenting solutions to 'customers' without needing assistance from others. This position is responsible for identifying issues and solving problems for selected information applications or systems. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent has decision-making authority within established guidelines for projects and applications and is expected to ask for guidance for more complex or non-standard situations. Expected to work at peer level across diverse areas and multiple states. The incumbent participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide.

MINIMUM QUALIFICATIONS

Must possess a strong technical and business knowledge as typically obtained through the completion of a bachelor's degree related field.

Must demonstrate general knowledge of information technology specifically, user-centered design for mobile/web apps or large, content-rich consumer sites. Needs experience in medium scale project planning and reporting, either individual or team. Requires communication and presentation skills to engage technical and non-technical audiences. Requires ability to communicate and interact across facilities and at various levels. Incumbent will have skills to mentor less experienced team members. As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

Estimated Pay Range:

$27.63 - $44.00 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

Our organization supports a drug-free work environment.