AI & Automation Consultant

In Government & Legal Affairs, you'll be an engaged and trusted partner - empowered to deliver innovative solutions, influence public policy, and achieve results that enable MetLife’s growth and protect its global interests. Applying a commercial and contemporary mindset, you'll advocate for what’s possible, overcome challenges, and embrace different perspectives. If you also pride yourself on acting with accountability, transparency, and respect, apply to join our Government & Legal Affairs team today.

We are looking for a hands-on AI & Automation Consultant to help simplify how our Global Government Affairs function works - by improving processes, introducing automation, and enabling teams to apply AI tools in their day-to-day work.

Our Government Affairs team engages in public policy issues and works with a broad set of stakeholders, including policymakers, regulators, trade associations, and industry partners. This role will help enhance how that work is planned, executed, and scaled through better use of technology.

This is a practical, delivery-focused role. You will work directly with teams to identify inefficiencies, build solutions using available corporate tools and emerging technologies, and support adoption through training and hands-on guidance. This is a fast-evolving environment - solutions will need to be continuously tested, refined, and redesigned as tools and business needs evolve.

Analyze business processes and identify opportunities for automation and efficiency gains.

Design and implement AI-powered solutions, agents, and workflow automations to address business needs.

Develop practical solutions using Microsoft technologies and other relevant tools.

Partner with stakeholders to solve business problems and continuously improve outcomes through feedback.

Drive user adoption by training teams on new tools, workflows, and AI capabilities.

3–5 years of experience in IT, automation, digital transformation, or a related field.

Proven ability to implement practical technology solutions and translate business needs into effective outcomes.

Experience in consulting or other business-facing roles with strong stakeholder engagement skills.

Strong problem-solving skills and adaptability in fast-paced, evolving environments.

Ability to train and support non-technical users while driving adoption of new solutions.

Experience with Microsoft ecosystem (Power Platform, Copilot, etc.)

Exposure to AI tools in a business setting

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $62,100 - $82,800. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.