Problem Solver

POSITION SUMMARY

¨ Responsible for leading structured problem-solving activities for internal and external quality issues, ensuring fast containment, root cause validation, and implementation of robust corrective actions. The Problem Solver acts as a key driver in eliminating recurrence through data analysis, advanced quality tools, and cross-functional coordination, ensuring compliance with BorgWarner standards, customer requirements, and IATF 16949.¨

RESPONSIBILITIES

Lead problem-solving activities (8D, Shainin/Red X, 5 Why, Ishikawa) for customer complaints and internal issues.

Define and implement immediate containment actions (internal, customer, firewall, sorting).

Validate root cause through data analysis, testing, and correlation studies (leak test, CT scan, EOL, etc.).

Ensure no escape conditions and verify effectiveness of containment actions.

Develop and implement permanent corrective actions (PCA) with cross-functional teams.

Track and ensure closure of 8D reports on time and with customer acceptance.

Perform data analysis and trend monitoring (Pareto, recurrence, ppm, scrap, warranty).

Support and challenge manufacturing and engineering teams in process capability improvements.

Lead and participate in Layered Process Audits (LPA), Gemba walks, and verification activities.

Validate measurement systems (MSA) and ensure data reliability for decision-making.

Support validation of Special Characteristics and Control Plans updates.

Work closely with APQP, Launch, and Production teams to prevent recurrence in future programs.

Ensure lessons learned are captured and implemented across similar processes (Read Across).

Participate in customer calls and provide technical justification and responses to escalations.

Support traceability and integration between systems (Leak Test, CT Scan, EOL, Safe Launch).

Ensure compliance with customer-specific requirements (BMW, Ford, GM, Stellantis).

JOB PROFILE & EXPERIENCE

PROFILE

Industrial, Mechanical, Mechatronics Engineering or similar.

Proficient in English

3–5+ years in Quality or Manufacturing (Automotive Tier 1 preferred)

Proven experience in problem-solving methodologies (8D, Red X, Shainin, DOE)

Experience with customer complaints and containment strategies

REINFORCED PROFILE (BMW -ALIGNED)

Technical & Quality Expertise

Strong knowledge of Core Tools (APQP, PPAP, FMEA, Control Plan, MSA, SPC)

Experience with leak detection systems (Helium, decay, CT Scan) (desirable)

Data analysis (Excel, Minitab or similar)

Understanding of traceability systems and production flows

Knowledge of GD&T

Familiar with IATF 16949, ISO 9001

SAP (QM) knowledge desirable

Experience with:

Complex assemblies (preferably cooling systems)

Measurement systems & MSA

Capability analysis & statistical tools

Leadership & Customer Management

Analytical thinking and structured approach

Strong sense of urgency and ownership

Effective communication with internal and external customers

Ability to challenge and influence cross-functional teams

Leadership without authority

Communication Skills

Clear, structured, and executive-level communication:

Written (reports, 8Ds, summaries)

Verbal (customer calls, escalation meetings)

Internal Use Only: Salary

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