Outreach/Gong Administrator

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

The essence of the role

We are seeking an experienced Outreach and Gong Administrator to manage and optimise our sales engagement and revenue intelligence platforms, including their integrations with Salesforce and the wider sales technology ecosystem.

This role will be responsible for the day-to-day administration and technical development of Outreach, including reporting, sequence management, triggers, automations, flows, and Salesforce integrations. The successful candidate will also act as a Gong Administrator, building dashboards, reports, trackers, scorecards, and ROI reporting, while supporting the adoption of Gong’s AI capabilities.

The role will lead sales technology initiatives that improve operational efficiency across Sales, Marketing, Customer Success, Legal, and Revenue Operations. The successful candidate will also support Gainsight, DocuSign, and Chili Piper.

The ideal candidate will bring 3–5 years of experience working with sales technology platforms, strong Salesforce integration expertise, and the ability to lead technical projects while supporting operational system requests through Jira.

Key Responsibilities

Outreach Platform Administration

Administer, maintain, and optimise the Outreach platform, including:

User setup, roles, permissions, and access management

Sequence creation, configuration, testing, and ongoing optimisation

Triggers, rules, automations, flows, and task management

Dashboards, reporting, and performance analysis

Activity, engagement, conversion, and productivity reporting

Governance, security, data quality, and platform compliance

System updates, enhancements, and configuration improvements

Partner with sales and operational teams to design scalable Outreach processes that improve seller productivity, engagement, and pipeline generation.

Track platform adoption, sequence performance, conversion rates, and return on investment, producing clear reporting and actionable recommendations for stakeholders.

Gong Platform Administration

Act as a hands-on Gong Administrator responsible for the configuration, optimisation, and ongoing management of the platform.

Responsibilities will include:

Creating and maintaining Gong dashboards and reports

Developing reporting to track platform adoption, usage, coaching activity, pipeline impact, and ROI

Creating and managing scorecards for managers, teams, and business functions

Configuring trackers, keywords, topics, and conversation intelligence reporting

Supporting Gong Forecast, Engage, or additional Gong capabilities where applicable

Managing user access, permissions, team structures, and hierarchy changes

Supporting integrations between Gong, Salesforce, and other sales platforms

Using Gong’s AI capabilities to identify themes, risks, coaching opportunities, customer insights, and performance trends

Supporting managers and users with the adoption of AI-generated insights and platform functionality

Monitoring data quality, call recording coverage, and platform performance

Producing executive-level and operational reporting from Gong data

The successful candidate should be comfortable translating business questions into meaningful Gong dashboards, reports, scorecards, and AI-supported insights.

Salesforce Integration Management

Configure, maintain, and troubleshoot Outreach and Gong integrations with Salesforce.

Collaborate with Salesforce administrators and developers to ensure seamless data flow, accurate field mapping, and effective process automation.

Monitor system performance and proactively identify integration, synchronisation, and data quality issues.

Support the design and implementation of scalable Salesforce-connected workflows across the sales technology ecosystem.

Sales Technology Ecosystem Support

Support the administration, optimisation, and integration of other sales and marketing platforms, including:

DocuSign

Gainsight

Chili Piper

Ensure data consistency and smooth cross-platform workflows.

Support user access, platform configuration, reporting, troubleshooting, and enhancement requests across the wider technology stack.

Project Leadership

Lead sales technology initiatives including:

Platform enhancements

New integrations

Process automation

System optimisation projects

Reporting and analytics improvements

Platform migrations and implementation projects

Gather business requirements and translate them into scalable technical solutions.

Manage project timelines, risks, vendors, testing, documentation, and delivery milestones.

Coordinate user acceptance testing, implementation, release activity, and post-launch support.

Operational Support

Manage incoming system requests, incidents, and enhancement requests through Jira.

Troubleshoot platform, reporting, automation, data, and integration issues.

Create and maintain technical documentation, SOPs, process maps, configuration records, and user guides.

Provide technical guidance and platform support to users, managers, and operational stakeholders.

Cross-Functional Collaboration

Partner closely with:

Sales

Marketing

Customer Success

Legal

Revenue Operations

Salesforce and technology teams

Work with external vendors and implementation partners as needed.

Translate stakeholder requirements into practical technical solutions while balancing business priorities, governance, scalability, and platform best practice.

Who are you?

3–5 years of experience administering Outreach or a comparable sales engagement platform

Hands-on experience administering Gong

Strong experience creating Gong dashboards, reports, trackers, and scorecards

Experience using Gong’s AI capabilities to support coaching, customer insight, performance analysis, and revenue intelligence

Experience developing reporting that demonstrates platform adoption, business impact, and ROI

Strong technical experience configuring Outreach sequences, triggers, automations, rules, and flows

Experience building Outreach dashboards and operational performance reporting

Salesforce Certified Administrator

Hands-on experience integrating Salesforce with third-party systems

Experience administering Chili Piper, DocuSign, and Gainsight

Experience managing technical work through Jira

Experience leading or delivering system implementation, automation, or integration projects

Strong troubleshooting and systems-thinking skills

Strong understanding of data integrity, system governance, and scalable platform configuration

Ability to translate business requirements into technical solutions

Confidence working with reporting, analytics, adoption data, and performance metrics

Technical systems thinking

Project leadership and delivery

Cross-functional stakeholder management

Operational excellence

Process optimisation mindset

Being you at Sinch:

We're a worldwide group of people committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path, and making it happen with us.

Your life at Sinch:

Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching the opportunities that match where you want to take your career. It’s closer than you think.

It’s time to chase the answers, chase the challenges, and chase the dream.

Are you ready? Join us on our journey!