Service Delivery - Lead Analyst

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

Job requirements

We are looking to hire a Lead Analyst in the Process Delivery Team

The Process Delivery team at GOSS Operations & Technology is a private exchange solution developed for US organizations that wish to strengthen employee engagement, reduce costs, and simplify their benefits administration. Aptia offers the largest range of benefits products and carrier options available - a true marketplace for benefits. We now serve more than 200 companies in the US with an anticipated 1.3 million eligible employees, family members, and retirees. Marketplace consulting team is responsible for Strategy, Marketing, Financial Management, and Compliance for our clients. The consulting team is responsible for client relationships and acts as a trusted partner to help clients address their benefits challenges.

We will count on you for:

Daily Work Management and delivery of schemes

Written and Verbal communication with onshore business partners

Process reporting and training

Ensuring compliance of all internal and client policies

Providing timely updates to AM and Onshore counterparts

Driving Process improvements

Note: Applicants should be flexible working in shifts.

What you need to have:

Knowledge & Skills:

Responsibilities

Knowledge of Health & Benefits preferred

Good command on MS Office applications (MS-Excel, MS-Word)

Problem solving skills and attention to detail

Ability to multi task, self starter

Requirements

Proficient in MS Office Tools (Advanced Excel, Access, PowerPoint, Outlook)

Excellent interpersonal skills, effective oral & written communication skills

Must have knowledge of H&B domain

Education:

Graduate from a reputable institute in any steam

Eligibility:

Minimum 7 year experience overall

What makes you stand out?

Adaptable communicator, facilitator, influencer and problem solver

High attention to detail

Good relationship skills, Proven ability to work on own initiative as well as in a team

Ability to multi-task and prioritize time effectively

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.