Data Centres Service Ops Mgr 1
About the role
Job Summary
We are looking for an experienced Data Centers Operations Manager – HVAC to manage key Data Centre customer service accounts located in AP and Telangana region. This position provides leadership on post-installation service operations in the region. The role requires sound domain expertise in HVAC service delivery, customer relationship management, team leadership, and financial performance of service contracts. The incumbent will be responsible for ensuring high customer satisfaction, contract profitability, and operational excellence across assigned accounts.
Key Responsibilities
Service & Account Management
Manage end-to-end service delivery for assigned HVAC service accounts, including Warranty services, Annual Maintenance Contract SLA adherence, Operations and Maintenance along with break-fix contracts.
Act as the key point of contact for Data Centre customers in the region, ensuring timely resolution of service issues and escalations.
Build and maintain long-term customer relationships to enhance retention and repeat business.
Ensure compliance with service level agreements (SLAs) and contractual obligations.
Operational Excellence
Plan and oversee preventive and corrective maintenance activities for HVAC systems (Chillers, VRF/VRV, AHUs, PACs, DX units, Cooling Towers, BMS interfaces, etc.).
Ensure optimal uptime, system performance, and energy efficiency of HVAC installations.
Coordinate with internal teams including service engineers, service sales engineers, Tech support / Global Engineering / Factory teams, subcontractors and supply chain.
Implement best practices in safety, quality, and statutory compliance.
Financial & Commercial Management
Own P&L responsibility for assigned service accounts.
Monitor service revenue, cost controls, margins, and billing cycles.
Support renewals, upselling, cross-selling of service contracts, retrofits, and upgrades.
Prepare and track budgets, forecasts, and MIS reports.
Team Leadership
Lead, mentor, and develop a team of service engineers and supervisors.
Ensure proper manpower planning, training, performance reviews, and skill enhancement.
Drive a culture of accountability, customer focus, and continuous improvement.
Customer Satisfaction & Growth
Conduct periodic service reviews and performance meetings with customers.
Identify opportunities for improvement, modernization, and value-added services.
Handle customer audits, technical discussions, and high-level negotiations when required.
Desired Candidate Profile
Education
Bachelor’s Degree in Mechanical / Electrical Engineering (mandatory)
MBA or Postgraduate qualification in Operations or Management (preferred)
Experience
9–15 years of experience in HVAC service operations and account management
Proven experience handling large service contracts, key accounts, and multi-site operations
Strong exposure to commercial buildings, IT parks, hospitals, malls, Data Centre HVAC systems
Technical Skills
Strong knowledge of HVAC systems, controls, and service lifecycle
Understanding of AMC/O&M contract structures and SLA management
Familiarity with safety standards, statutory norms, and quality systems
Behavioral & Leadership Skills
Strong customer-facing and communication skills
Excellent problem-solving and decision-making ability
Commercial acumen and financial understanding
Ability to lead cross-functional teams and manage multiple priorities
Key Competencies
Customer Relationship Management
Service Delivery Excellence
Financial & P&L Management
Team Leadership & Development
Contract & SLA Management
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