Business Analyst

Are you passionate about collaborating with business teams and stakeholders to analyse, improve, and automate processes? Do you thrive in a dynamic environment where your expertise shapes the quality culture and enhances product reliability? If so, join us as a Business Analyst and play a vital role in our mission. Be a part of our team and help us deliver innovative solutions that make a real impact.

At our company, we're on a mission to change the world by revolutionizing the digital landscape. Our cutting-edge web and mobile applications are designed to enhance user experience and improve customer engagement, with quality and security at the core of everything we do.

We’re a fast-growing, purpose-driven scale-up where you’ll make an impact, feel empowered, and thrive in a diverse, innovative environment.

Why SkyCell?

Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare.

Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation.

Stronger together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way.

Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell.

Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a ‘Great Place to work’ award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being.

What You'll Do:

Collaborate with business teams and stakeholders to analyse, improve, and automate company processes

Elicit, gather, and document requirements, translating them into clear functional specifications

Develop and maintain user stories, use cases, process flows, and activity diagrams to ensure shared understanding

Assess the business impact of technical decisions and verify alignment with strategic goals

Collaborate with the team and stakeholders to shape the product roadmap and prioritize features

Provide guidance and clarification to development teams throughout the delivery lifecycle

Support quality assurance efforts by reviewing test cases and assisting with validation

Contribute to testing strategies for automation and non-functional requirements

Act as a triage expert for incoming requests, bugs, and improvement opportunities

Resolve technical issues and remove cross-functional blockers as they arise

Manage projects with defined milestones and deliverables, ensuring progress and risks are communicated effectively

Create documentation and training materials for end users to support new functionality adoption

What You'll Bring:

Bachelor’s degree in Computer Science, Information Technology, Business, or related field; or equivalent experience

4+ years of experience in Business Analysis, Product Analysis, or a related role

Demonstrated ability to gather, document, and translate requirements into actionable deliverables

Proven experience working closely with technical teams and understanding system-level impacts, with a solid understanding of integrations, APIs, and data flows

Strong problem-solving and troubleshooting skills, with the ability to manage complex cross-functional dependencies.

Hands-on experience facilitating workshops, interviews, and stakeholder sessions

Excellent communication and presentation skills, with the ability to articulate complex issues to both technical and non-technical audiences

Familiarity with Agile/Scrum methodologies and backlog management tools (e.g., Jira, Confluence). Experience with product ownership or product strategy is a benefit

Knowledge of process modelling techniques (e.g., BPMN, UML). Ability to define KPIs and measure product or project impact is a plus

Detail-oriented with a strong commitment to accuracy and quality

Professional certifications, such as CBAP, PMI-PBA, CSPO, or their equivalent, are an advantage

What's In It For You?

Flexibility & Balance: Flexible working hours and work-life balance allow you to tailor work to fit your life.

Recognition & Growth: Opportunities for career advancement in a company that values your contributions.

Hybrid Workplace: Modern workspaces (in Zurich, Zug and Hyderabad as well as our Skyhub in Basel) and a remote-friendly culture to inspire collaboration amongst a globally diverse team.

Company-wide Events: Join us for company events to celebrate successes, build teams, and share our vision. Plus, new joiners experience SkyWeek, our immersive onboarding program.

Generous Maternity & Paternity Leave: Support for new parents with competitive maternity and paternity leave.

️ Annual Leave & Bank Holidays: Enjoy a generous annual leave package, plus local bank holidays to recharge and unwind.

Ready to Make an Impact?

We’re not just offering a job; we’re offering a chance to be part of something bigger. At SkyCell, you’ll help build a future where pharmaceutical delivery is efficient, sustainable, and transformative.

Stay Connected with SkyCell

Visit http://www.skycell.ch and explore #WeAreSkyCell on LinkedIn

How to Apply

Simply click ‘apply for this job’ below! We can’t wait to meet you and discuss how you can contribute to our mission! Please note, we are unable to consider applications sent to us via email.

If you have any questions, you can contact our Talent Team (talent@skycell.ch).

For this position, if you are not located in, or able to relocate (without sponsorship) to one of the advertised locations, your application cannot be considered.