Group Skills & Standards Trainer

Job Ref: DAL5402

Branch: Dalata Hotel Group - Central Office

Location: Central Office / Dublin

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Hours per week: 39

Posted date: 14/07/2026

Closing date: 01/08/2026

We are now recruiting for a Group Skills Standards Trainer to assist with the delivery of the groups on the job skills development strategy for Dalata Academy. This position will work within a well-structured and organised LD function and Group HR team and will report to the Group Learning Development Manager.

More About The Ideal Candidate

We are looking for an experienced enthusiastic motivated self-starter for this role who will work as part of the Group LD team.

A passionate and confident facilitator with proven experience delivering skills-based training in hospitality environments.

Experience in Food Beverage and Accommodation in a hotel setting is essential. Experience in Front Office is an advantage.

Ability to adapt training delivery to different audiences and learning styles.

Excellent communication and stakeholder management skills.

Strong PowerPoint experience is desired.

Full Driving Licence holder with access to own car is essential.

Benefits

50% Off FB in all properties

€/£60 employee rate on rooms for all Dalata hotel

30% off Friends Family rate

Pension access (Ask your HR Manager for local pension information)

Performance-related bonus plan

Development Opportunities through our Dalata Academy- to support your career journey

Free employee meals on duty

Extra AL day for every year worked (5 days to a maximum of 5 days)

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Staff Appreciation Initiatives, fun team-building activities and regular charity events

More About The Role

This role is a permanent full time role and the following will be the main duties of the role.

Deliver skills training workshops as per training needs in the hotels across the portfolio;

Assist with the pre-opening skills training for our new builds;

Deliver training one to one and in group settings for our teams;

Focus on Customer Care and embed high standards of customer care across all training;

Support the design of training materials with the Group LD Team;

Monitor training effectiveness through feedback, operational metrics and performance indicators.

Conduct skills audits and identify development opportunities aligned to hotel business needs.

Utilising current Dalata Academy materials and tools;

Deliver content for Heart of Hospitality customer experience programme;

Deliver modules and content, as well as assist programme management with our Train the Trainer, Stepping Up and Reach programmes;

Contribute and assist with Dalata Academy projects.

The position will be primarily based travelling around our hotels in Ireland , Northern Ireland, UK and Europe. An average week will consist of three days a week delivering training in our hotels and two days delivering virtual training, admin, planning, designing training content and team meetings.

This role is based in Dublin.

About us

Dalata Hotel Group – we bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.

Dalata Hotel Group is Ireland’s largest hotel group. We’re excited to be rapidly growing in the UK and have recently expanded into Continental Europe. We have a large portfolio of wonderful hotels in over 17 cities, making Dalata Hotel Group your ideal choice for your next role in hospitality. At Dalata, our ambition is to be as welcoming and rewarding to our staff as we are to our guests.