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Customer Service- Lead Support I

springswindowfashions

unknown
Posting intelligenceReposted 261×, possible evergreen/ghost posting

About the role

Coordinate with Business units when working with direct reports or teams: Administrative / Reporting Duties: � Respond to inquiries/correspondence from internal/external customers. Quality / Productivity Assurance: � Communicate quality information required for all customer service to ensure first contact resolution. � Identify and appropriately communicate/assist in the resolution of product quality and service issues. � Communicate opportunities to management with recommendations or solutions. � Assist Supervisor with Performance Management processes. Coach / Mentor Associates: � Ability to facilitate/lead teams in order to reach a positive outcome. � Communicate individual performance feedback to associate and supervisor to ensure goals are achieved. � Assist

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