IT Desktop Support Engineer (Dispatch /Part-Time) Toronto, Ontario

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: Toronto, Ontario, Canada

Office: Toronto, ON M5J 1C4

Start Date: August 1, 2026

Employment Type: Part-Time (0.2 FTE – 1 Day per Week)

Work Mode: Onsite

About the Role

We are seeking an IT Desktop Support Engineer (L1/L2) to provide onsite technical support to end users in Toronto. This is a part-time onsite opportunity, requiring one designated working day per week. The ideal candidate will have hands-on experience supporting end-user devices, Microsoft technologies, and IT service management tools while delivering exceptional customer service.

Key Responsibilities

Provide Level 1 and Level 2 technical support for desktops, laptops, printers, mobile devices, and peripherals.

Troubleshoot and resolve hardware, software, network, and connectivity issues.

Manage user accounts, access permissions, and device provisioning.

Support Microsoft 365, Azure Active Directory, Microsoft Intune, and other cloud technologies.

Handle incidents, service requests, and asset management using ServiceNow (SNOW).

Deploy, configure, and maintain end-user devices according to company standards.

Support employee onboarding and offboarding activities.

Escalate complex technical issues to the appropriate internal teams or vendors.

Maintain accurate documentation of incidents, resolutions, and IT procedures.

Deliver professional onsite IT support while ensuring a high level of end-user satisfaction.

Required Qualifications

Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience providing Level 1/Level 2 desktop support in an enterprise environment.

Strong knowledge of:

Microsoft Azure / Azure Active Directory

Microsoft Intune / Endpoint Management

ServiceNow (SNOW)

Microsoft 365

Windows 10/11

Laptop deployment and management

Basic networking concepts and troubleshooting

Excellent troubleshooting and analytical skills.

Strong customer service and communication abilities.

Ability to work independently and manage multiple priorities.

Professional, organized, and service-oriented approach.

Work Schedule

0.2 FTE (Part-Time)

1 designated working day per week (Monday–Friday)

If you have strong desktop support experience and are passionate about delivering excellent IT support in a professional environment, we’d love to hear from you.

Interested candidates are invited to send their resumes to:

careers.us@axiomtechnologies.com