Content Designer -12 Month Term

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’s shape the future of banking together!

At Tangerine, we're all about redefining what a bank can be. We love rolling up our sleeves to tackle challenges, and we're on a quest for ways to make banking not just better but brilliantly different. Building a career at Tangerine isn't just a job; it's a mission to transform the lives of Canadians.

Role Purpose:

Our design team is growing, and we're looking for an experienced Content Designer to join our innovative and collaborative team. We live and breathe product design and thrive on creating user experiences that truly stand out. If you have dedicated your craft at turning research into content that people love, you're the one we want. As a Content Designer, you'll be at the heart of improving our digital experience. Your task: to craft clear and concise content that enhances the user experience, using research, delightful language, and UX writing principles.

Is this role right for you?

Crafting compelling and user-centric content to elevate the overall user experience of Tangerine products

Collaborating with cross-functional teams, including product designers, developers, product owners, and other business stakeholders, to ensure that the content aligns with the overall client experience strategy

Conducting research and analysis to understand clients' needs, behaviors, and pain points, and using this insight to inform content decisions

Working with other UX writers and creative services to ensure consistency in tone and voice across all touchpoints

Advocating for accessibility and inclusive language practices to ensure that the content is usable and understandable for all Canadians

Contributing to the evolution and maintenance of the design system, ensuring that content guidelines and best practices are seamlessly integrated

Your mission: shape, influence, and nurture our design culture and process.You are able to plan design activities, set expectations on timing and balance creativity with constraints

Skills You Need to Succeed:

5+ years of experience crafting content for digital experiences

Strong writing and editing abilities, with a focus on clarity, conciseness, and user-centric communication

Strong portfolio showcasing previous work, demonstrating the ability to create effective, delightful, and engaging content for user interfaces

Understanding of accessibility best practices and the ability to create inclusive and accessible content for all users

Meticulous in design quality assurance

Top-notch communication skills and ability to work smoothly with fellow designers, developers and business stakeholders

Experience in a financial institution and the ability to conduct user research and analyze user behaviors are a bonus

What’s in it for you:

You will be part of a diverse and inclusive team of client-focused individuals, fostering an environment that celebrates and recognizes success

You will collaborate closely with our omni-channel Product Design team through design jams, studio visits, and socials

Access to thousands of courses and materials to shape your career growth with support from diverse industry leaders

Access to a variety of UX tools, including analytical, user intelligence, industry insights, research tools, and more

Competitive rewards, performance bonuses, Share Ownership Program, and Pension Plan Matching

You will be part of a culture dedicated to empowering Canadian communities through impactful programs that foster self-confidence, leadership, and inclusivity among Canadian youth. This is your chance to give back and create a meaningful difference

This role offers a hybrid work setup, providing flexibility in your work environment, as well as access to two main offices in North York and downtown Toronto.

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.