Sr. Analyst, IT Fiber Systems

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Our IT Solutions organization is transforming how we work at Smurfit Westrock. We partner and align with our businesses to deliver innovative solutions that:

Deliver Transformation value

Address specific business challenges, integrate processes, and create great experiences

Connect our work to shared goals that propel Smurfit Westrock forward in the Digital Age

Imagine how technology can advance the way we work by using disruptive technology

We are looking for forward-thinking technologists who can accelerate our focus areas, such as building stronger foundational technology capabilities, reducing complexity, employing digital transformation concepts, and leveraging disruptive technology.

The Opportunity:

The North America IT Fiber application team is looking for a Sr. Analyst, IT Fiber Systems to serve as the primary liaison between business stakeholders and the technical delivery team, ensuring that the Forestry and Fiber systems platform is configured and utilized to meet strategic supply chain objectives. As a Sr. Analyst, you will bridge the gap between business needs and technology solutions, ensuring that the Forestry and Fiber systems platform delivers tangible value to business operations and processes.

How you will impact Smurfit Westrock:

This role focuses on collaborative identification of issues/opportunities, capturing and translating requirements into functional designs and implementing solutions which optimize efficiency and compliance across the Forestry and Fiber systems platform.

Collaborate with forestry and fiber operations to identify opportunities to improve performance and efficiency by utilizing various technologies to implement impactful solutions

Lead in solution design and implementation of various ad-hoc projects which add value to the forestry and fiber environment

Provide application governance of common standards, policies, and methodologies.

Support cyber security initiatives and policies to ensure compliance

Support a consistent architecture and uniform approach across the organization; ensure end-to-end process integration across the business and manufacturing processes.

Participate in the construction of application roadmaps as well as enhancements.

Serve as the solution expert to identify and address production problems.

Configure software settings to deliver business outcomes.

Partner with key stakeholders to drive improved solution capabilities by understanding business needs and evolving technologies.

Perform cross training to enable support and backfill team responsibilities across the systems platform.

What you need to succeed:

The candidate is expected to exhibit exceptional teamwork abilities and adaptability within a dynamic, fast-paced environment, consistently maintaining a courteous and professional approach.

Excellent communication skills with the ability to engage both technical and non-technical audiences.

Maintains superior organizational skills by prioritizing tasks, ensuring attention to detail, and meeting time constraints.

Excels in analytical thinking, problem-solving, and decision-making.

Demonstrate proficiency in effectively responding to shifting priorities, demands, and deadlines, and coordinating efficiently with related teams.

Demonstrates a strong sense of initiative and consistently performs duties effectively with limited oversight.

Skills-Knowledge desired:

Bachelor's degree or combination of education and experience – Master’s degree level of experience and education preferred.

7-10 years or more – Implementing and supporting applications – preferably in the recycle industry and/or forest industry. Working knowledge of the paper industry and specifically fiber industry (Virgin, Recycle, both or others – metals, plastics, etc.)

Ability to travel approximately 10-15%.

Experience leading application project as a project manager

The ability to communicate effectively verbally and in writing.

Operational experience in the Forestry or Recycle Fiber Field

Possess a strong sense of ownership, urgency, and drive.

7-10 years or more - Technical experience in progressive accomplishments in implementing technology enabled solutions to complex business problems within an ERP solution.

Experience or working knowledge configuring 3Log vendor LIMS or LabWiz software related to user data entry options and screen entry selections

Ability to technically troubleshoot software, hardware, desktop PC’s or networking communication issues

Experience integrating various hardware/software products related to the 3Log software suite and other software products such as WebMethods, J.D. Edwards and SQL databases

Understanding of Microsoft Office 365, Excel, Visio, MS Project, SharePoint, Power Apps, Power Flows, and Power BI

Working knowledge of MS SQL syntax and database architecture with knowledge of data cubes a plus

Experience writing SSIS and SSRS coding strings associated to data transference and MS scheduled jobs

Hands-on experience loading and configuring Microsoft desktop Windows/10 OS and interfacing bar code label printers, scanners, and touch screen configurations

Working knowledge of Agile principles associated to software development, break fix and demand intake processing

Experience working with or configuring external user access associated with extranet Web Portal technology

Working knowledge of ServiceNow associated to demand intake, break fix, project management and financial tracking

Knowledge of contracts, product pricing, or procurement activities a plus

What we offer:

Corporate culture based on integrity, respect, accountability, and excellence

Comprehensive training with numerous learning and development opportunities

An attractive salary reflecting skills, competencies, and potential

A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work.