Merchandise Analyst

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Merchandiser Analyst

About this Opportunity

Are you looking to disrupt the B2B eCommerce market? If so, this role is for you. The MillerKnoll digital team is building a customer-centric, digitally enabled business model to reshape the way our family of brands does business. We’re creating frictionless customer experiences through digital solutions, and we are seeking an Associate eCommerce Merchandiser to join our team. Focused on our B2B eCommerce business, the Associate eCommerce Merchandiser will be a key contributor to the site merchandising.

Essential Functions

Support product data set up and on-site merchandising functions.

Assist with QA of site enhancements.

Support analysis to recommend site improvements, updates, and changes necessary for best-in-class merchandising.

Support and create new, promotional and/or seasonal taxonomy

Support site sorting rules, search term optimization and other commerce platform related features that help drive conversion rate and provide a best in class experience

Supports analysis of customer feedback and trends to help develop insights about buying preferences and buying patterns.

Supports collaboration with cross-functional teams to improve customer experience, on-site merchandising and site performance

Supports site analytics and trend analysis to inform site optimization

Performs additional responsibilities as requested to achieve business objectives.

Qualifications

Bachelor's Degree required.

4 – 5 years’ experience in eCommerce Merchandising

Passionate about the customer journey and experience

Experienced with major online platforms and their ecosystems (Salesforce Commerce Cloud and/or PIM tool experience a plus)

Experience working with web analytics tools, e.g. Google Analytics.

Expert understanding of site taxonomies, seasonal trends in merchandise, and editorializing product for customers

Demonstrated ability to build consultative, collaborative relationships with cross functional teams

Effective organizational and interpersonal skills, including written and verbal communications

Excellent attention to detail

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.