Senior ServiceNow Enterprise Architect

Hybrid Bangalore, Pune, Chennai 7–9 yrs Apply by Jul 18, 2026

Senior ServiceNow Enterprise Architect

Join Techila's team of Salesforce experts. We build senior-led transformations that deliver measurable outcomes for clients worldwide.

Experience

7–9 yrs

Employment Type

Full-time

Openings

1 position

Apply By

Jul 18, 2026

Required Skills

Senior ServiceNow Enterprise Architecture

Job Description

Senior ServiceNow Enterprise Architecture Bangalore, Pune, Chennai, Other · Full-time · Hybrid

About the Role We are seeking a Senior ServiceNow professional with strong expertise in Enterprise Architecture, Application Portfolio Management, and CMDB Architecture to support the establishment of a scalable Enterprise Architecture and Application Portfolio Management framework within ServiceNow. The ideal candidate will have hands-on experience implementing and supporting ServiceNow Enterprise Architecture capabilities, managing application portfolios, and designing CMDB relationships. The role will ensure accurate mapping of technology assets and enable effective governance, reporting, and operational insights.

Key Responsibilities

Configure and support ServiceNow Enterprise Architecture and Application Portfolio Management modules.

Design and maintain relationships between Business Capabilities, Applications, Products, Business Services, and Configuration Items.

Support CMDB architecture, governance, and data quality initiatives aligned with CSDM best practices.

Collaborate with Enterprise Architecture, Infrastructure, Application Owners, and Service Management teams to maintain an accurate technology landscape.

Build and manage application inventories, application lifecycles, technical debt assessments, and rationalization initiatives.

Ensure proper linkage between applications, products, services, and operational records.

Assist in application portfolio assessments, technology risk analysis, and modernization initiatives.

Develop reports, dashboards, and metrics related to application health, ownership, lifecycle, and business criticality.

Participate in CMDB data modeling, service mapping, and dependency management activities.

Support governance processes and recommend best practices for Enterprise Architecture and APM adoption.

Requirements

Manage ServiceNow experience of 7+ years.

Utilize strong hands-on experience with ServiceNow Enterprise Architecture and/or Application Portfolio Management.

Leverage experience working with CMDB Architecture and Common Service Data Model.

Apply understanding of Business Capabilities, Applications, Products, Services, and CI relationship mapping.

Use experience with ServiceNow ITSM modules, including Incident, Change, Problem, and Request Management.

Implement knowledge of Application Lifecycle Management and Application Rationalization.

Create and maintain application portfolios and technology inventories.

Govern CMDB data quality management.

Apply experience with Service Mapping and Discovery.

Communicate effectively with stakeholders and document processes.

Good to Have

Obtain ServiceNow CSA Certification.

Achieve CIS-CMDB Certification.

Apply experience with Strategic Portfolio Management.

Utilize knowledge of TOGAF or Enterprise Architecture concepts.

Leverage experience with Performance Analytics and Reporting.

Hold ITIL Foundation Certification.

Participate in large enterprise ServiceNow implementations.

What We Offer No information available.

At a Glance

Work ModeHybrid

EmploymentFull-time

Experience7–9 yrs

Openings1

LocationBangalore, Pune, Chennai

DeadlineJul 18, 2026

[ Hiring process ]

What to expect

Four stages, typically completed within 2–3 weeks. We respect your time - every stage has a clear purpose and timely feedback.

STEP 0130 min

Screening Call

Introductory conversation with our talent team to understand your background and motivations.

STEP 0260–90 min

Technical Round

Live problem-solving with a senior architect on Salesforce design, integrations, or domain depth.

STEP 0345 min

Culture Fit

Conversation with practice leadership covering working style, ownership, and how you collaborate.

STEP 04Within 5 days

Offer

Formal offer with full compensation breakdown, start date, and onboarding plan.