Strategic Account Manager, Public Sector, Brazil

Join Axon and be a Force for Good.

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Reporting to: Country Director, Brazil

Location: Brazil - Remote

Travel expectations: 40%+

Your Impact

Axon Account Managers are responsible for selling Axon products and services to large and complex Law Enforcement and Public Safety agencies. This is a quota carrying, external field position. Ability to articulate complex solutions, build and maintain senior level relationships, navigate across customer agencies / units, and lead the Axon team to success is required. The position provides technical and administrative product information, demonstrations, and/or product training. You will take charge of a significant proportion of customers in Italy and engage in significant complex sales opportunities, often of 7- and 8-digit value. Your success will be built on exceptional relationship building at both operational and board-equivalent levels both externally and internally.

At Axon, our goal is to make each individual feel valued for his or her contributions to the company's mission to protect life. We are looking for intelligent people who want to do remarkable things. We strive to create an environment where people can succeed and enjoy coming to work every day. Life at Axon is fast paced, challenging and meaningful. Here, you'll take ownership and drive real change. You will constantly grow as you work hard for a mission that matters at a company where you matter.

What You'll Do

Manage and grow revenue and market share at designated agencies to maximize customer satisfaction and achieve Axon's strategic objectives

Develop and maintain client relationships to ultimately drive revenue growth

Develop and execute account strategy by collaborating with account team to deliver stronger, more relevant value propositions

Cultivate customer relationships and ensure effective service delivery to accounts

Focus on customer's satisfaction, know the customer's business and workflows, develop proper contact network within accounts

Support execution of strategy at the account level

Work with and bring in experts/specialists where required

Oversee all account activities

Responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to marketing

Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities

May provide customer product training as necessary

Accountable for individual expense budget management

Own account relationship and drive overall customer satisfaction for assigned accounts

What You Bring

Bilingual in Portuguese and English

Able to travel up to 70%

An extensive demonstrable track record in Software Sales (SaaS / Cloud)

Relationship / consultative selling experience

Able to clearly and directly articulate complex solution offerings

Data management experience using Salesforce or similar CRM

Virtualization and Cloud understanding

Team Player - collaborate with various team members regularly

Ready to own & drive the territory

Startup experience & some vertical experience a plus

Law Enforcement / Public Safety experience a plus

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.